Home Care Intake & Care Coordination Specialist

Prairie River Home Care, Inc.; Rochester (MN); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Recognition Program

Employee Referral Program

401k - 100 % Vested Upon Eligibility

Medical, Dental, Vision, Life, AD&D, P

Pet insurance

Mobile provider discounts

Tuition Reimbursement

Job summary

Adara Home Health, Inc. is seeking an Intake Coordinator to function as a liaison to referral sources, coordinating referrals and facilitating home care services.

This in‑office role supports uninterrupted continuing medical care for clients and reports to the Area Manager. The position requires at least three years in health care with intake/home health experience, strong communication and organizational skills, and knowledge of Medicare and Minnesota regulations.

Qualifications

• Minimum of three years health care experience; intake and home health experience.
• Knowledge of Medicare, private insurance and Minnesota Medical Assistance regulations.
• Ability to promote and maintain a positive attitude and encourage others to do the same.
• Excellent written and oral communication skills.
• Strong organizational skills and the ability to work independently with minimal supervision.
• Proficient with computers; Word and Excel knowledge a plus.
• Have U.S. Citizenship or evidence of valid Alien Work Permit.
• Pass initial and ongoing background studies and screenings including but not limited to those of the Minnesota Department of Health and the Federal Office of the Inspector General’s List of Excluded Individuals and Entities.

Responsibilities

• Receives and coordinates all referrals, which may include notification of insurance providers for prior authorization and services covered.
• Assists prospective clients and referral sources in identifying appropriate services to meet the client’s home care needs.
• Provides referral source with Company scope of service, coverage area, etc.
• Ensures quality relations and maintains a professional, high quality image to referral source.
• Mails correspondence and brochures to client and referral source when requested.
• Evaluates referral for appropriateness of requested services.
• Gathers client clinical and demographic information at time of referral and inquiry.
• Enters referral information into Company software.
• Communicates referral status information to the Area Manager or designee.
• Assists with assigning referral to clinician for assessment and start of care.
• Consults with office management and clinical staff.
• Maintains knowledge and education to remain current, efficient and productive as a home care resource to referral sources.
• Maintains confidentiality of all information pertaining to clients, families and employees.
• Maintains professional, positive and effective communication with payers, clients and employees.
• Demonstrates self-direction to prioritize and accomplish job responsibilities.
• Using discretion and independent judgement in handling patient or physician complaints receives, documents and forwards to appropriate administrative employees.
• Performs other related duties and responsibilities as assigned by the office

Skills

Health care experience

Intake experience

Home health experience

Communication skills

Organizational skills

Computer skills

Work permit eligibility

Medicare knowledge

Background checks

Tools

MS Office

Job description

Adara Home Health, Inc. is seeking an Intake Coordinator to function as a liaison to referral sources, coordinating referrals and facilitating home care services.

This in‑office role supports uninterrupted continuing medical care for clients and reports to the Area Manager. The position requires at least three years in health care with intake/home health experience, strong communication and organizational skills, and knowledge of Medicare and Minnesota regulations.