Care Intake & Onboarding Coordinator

CareAparent™; Fort Snelling Unorganized Territory (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

CareAparent is seeking an Intake Coordinator for its on-site role in the Greater Minneapolis–St. Paul Area.

This position handles inquiries from clients, families, and referral sources, gathers essential information, verifies eligibility and insurance, explains services, and initiates care setup. The role collaborates with clinical and scheduling teams to ensure smooth transitions for new clients and maintains strong community relationships.

Qualifications

• Strong communication skills, with clear verbal and written abilities and active listening.

Responsibilities

• Manage inquiries from clients, families, and referral sources.
• Verify eligibility and insurance details.
• Explain services and initiate care setup.
• Document interactions in the care management system.
• Collaborate with clinical and scheduling teams to ensure timely service setup.

Skills

Communication skills

Customer service

Case management

Medical terminology

Insurance processes

Electronic health records

Organizational skills

Time management

Fast-paced environment

Education

High school diploma or equivalent

Postsecondary education in healthcare or social services

Experience in intake or admissions

Tools

Electronic Health Records

Intake systems

Job description

CareAparent is seeking an Intake Coordinator for its on-site role in the Greater Minneapolis–St. Paul Area.

This position handles inquiries from clients, families, and referral sources, gathers essential information, verifies eligibility and insurance, explains services, and initiates care setup. The role collaborates with clinical and scheduling teams to ensure smooth transitions for new clients and maintains strong community relationships.