Intake Coordinator

CareAparent™; Fort Snelling Unorganized Territory (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

CareAparent is seeking an Intake Coordinator for its on-site role in the Greater Minneapolis–St. Paul Area.

This position handles inquiries from clients, families, and referral sources, gathers essential information, verifies eligibility and insurance, explains services, and initiates care setup. The role collaborates with clinical and scheduling teams to ensure smooth transitions for new clients and maintains strong community relationships.

Qualifications

• Strong communication skills, with clear verbal and written abilities and active listening.

Responsibilities

• Manage inquiries from clients, families, and referral sources.
• Verify eligibility and insurance details.
• Explain services and initiate care setup.
• Document interactions in the care management system.
• Collaborate with clinical and scheduling teams to ensure timely service setup.

Skills

Communication skills

Customer service

Case management

Medical terminology

Insurance processes

Electronic health records

Organizational skills

Time management

Fast-paced environment

Education

High school diploma or equivalent

Postsecondary education in healthcare or social services

Experience in intake or admissions

Tools

Electronic Health Records

Intake systems

Job description

Company Description

CareAparent™ is a full-service in-home care and home health provider serving individuals and families across the Twin Cities. For over a decade, the organization has helped people remain safe, independent, and supported at home through personalized care that blends clinical expertise with genuine compassion. CareAparent’s services include personal care, companionship, skilled nursing, medication management, therapy, transportation, hospice support, and veteran services, offering one trusted partner for every stage of care. Guided by dignity, respect, and empathy, the team is committed to supporting clients and families throughout their care journey. Prospective team members join a mission-driven organization focused on high-quality, person-centered care in the community.

Role Description

The Intake Coordinator is a full-time, on-site role based in the Greater Minneapolis–St. Paul Area. This position is responsible for managing incoming inquiries from clients, families, and referral sources, gathering essential information, and coordinating the initiation of services. Day-to-day tasks include conducting intake assessments, verifying eligibility and insurance details, explaining available services, and documenting all interactions accurately in the care management system. The Intake Coordinator collaborates closely with clinical and scheduling teams to ensure timely service setup and smooth transitions for new clients. This role also involves responding to questions, providing compassionate support, and maintaining strong relationships with community partners and healthcare providers.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written abilities and active listening.
• Candidates should possess excellent Customer Service skills to support clients, families, and referral partners with empathy and professionalism.
• Candidates should possess Case Management-related skills, such as organizing client information, coordinating services, and tracking follow-up activities.
• Candidates should possess working knowledge of Medical Terminology to understand clinical information and accurately document client needs.
• Candidates should possess familiarity with Insurance processes, including verification of coverage and basic understanding of payor requirements.
• Additional beneficial qualifications include experience in home health or healthcare settings, proficiency with electronic health records or intake systems, strong organizational and time management skills, and the ability to work effectively in a fast-paced environment.
• Preferred education and experience include a high school diploma or equivalent (post-secondary education in healthcare or social services is a plus) and prior experience in intake, admissions, or client services.