Intake & Care Coordination Specialist

Riverside Health; Williamsburg (VA); Hybrid; USD 36,000 - 49,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking an Intake Referral Coordinator to support dementia care and specialty program services. You will manage end-to-end referrals, collect data for assessments, review eligibility, and coordinate services across clinical and community partners.

Under clinical guidance, you will ensure accurate records in EMR systems, communicate with patients and caregivers, and maintain knowledge of program offerings.

Qualifications

• 2 years healthcare experience in related field.
• CPR/BLS Certification within 30 Days (Required)
• LPN/PTA/COTA licensure in VA or eligible (Required)

Responsibilities

• Performs intake and manages the end-to-end referral process for Martha W. Goodson Center services and programs by collecting and reviewing required information, determining referral appropriateness based on established criteria, and coordinating service delivery through appropriate team assignment.
• Facilitates communication and information sharing across stakeholders, arranges transitions to external agencies when referrals are not accepted, and ensures consistent follow-up and engagement with all parties until services are initiated, completed, or closed.
• Utilizes clinical knowledge to gather and document accurate, program-specific referral information while effectively managing incoming inquiries in alignment with service excellence standards.
• Serves as a knowledgeable resource and backup support on available services, including eligibility criteria, access points, and alternative options, and communicates this information clearly to patients, caregivers, and referral sources while actively participating in interdisciplinary team meetings to support coordinated, patient-centered care delivery.

Skills

Referral coordination

Healthcare administration

Data entry

Communication

Education

High School Diploma or GED

Associates Degree in Nursing or Allied Health (Preferred)

Tools

EMR systems

Job description

Riverside Health in Williamsburg, VA is seeking an Intake Referral Coordinator to support dementia care and specialty program services. You will manage end-to-end referrals, collect data for assessments, review eligibility, and coordinate services across clinical and community partners.

Under clinical guidance, you will ensure accurate records in EMR systems, communicate with patients and caregivers, and maintain knowledge of program offerings.