Clinical Intake Coordinator - Williamsburg

Lifelong Health Management Contracts; Williamsburg (VA); On-site; USD 36,000 - 49,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia, is seeking an Intake Referral Coordinator to manage the end-to-end referral process for geriatrics and related programs. You will gather data, assess eligibility, and coordinate services with clinical teams to ensure seamless patient care.

The role requires healthcare experience, specific licenses such as LPN/PTA/COTA or CPR/BLS, and a strong focus on patient and caregiver communication.

Qualifications

• Education: High School Diploma or GED; program graduate in Nursing or Allied Health preferred, Associates Degree in Nursing or Allied Health preferred.
• Experience: 2 years Healthcare experience in related field (Required).
• Licenses and Certifications: CPR/BLS Certification within 30 days; LPN/PTA/COTA licenses (as applicable) (Required).

Responsibilities

• Performs intake and manages the end-to-end referral process for Martha W. Goodson Center services and programs by collecting and reviewing required information, determining referral appropriateness based on established criteria, and coordinating service delivery through appropriate team assignment.
• Facilitates communication and information sharing across stakeholders, arranges transitions to external agencies when referrals are not accepted, and ensures follow-up with all parties until services are initiated, completed, or closed.
• Utilizes clinical knowledge to gather and document accurate, program-specific referral information while managing inquiries in line with service standards.
• Acts as a resource on available services, communicates eligibility criteria and options to patients, caregivers, and referral sources, and supports coordinated, patient-centered care.
• Maintains data integrity by entering, updating, and retrieving information across multiple systems with timely documentation in medical records.
• Ensures all required records and forms are completed per standards to support efficient operations and continuity of care.
• Maintains knowledge of Martha W. Goodson Center services, healthcare regulations, and community resources to support referrals.
• Stays informed of updates affecting service delivery and collaborates with teams to strengthen community relationships.

Education

High School Diploma or GED

Associates Degree in Nursing or Allied Health

LPN license (VDHP) or PTA license (VDHP) or COTA license (NBCOT)

CPR/BLS Certification

Job description

Location & Pay

Williamsburg, Virginia

Hiring Range $25.80 - $35.48/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The Intake Referral Coordinator supports dementia care and specialty program services by performing intake and processing referrals for the Martha W. Goodson Center, including the Geriatric Assessment Clinic, Driving Evaluation, and applicable federal and state programs. In partnership with clinically trained team members and under clinical guidance, this role utilizes a structured, patient and caregiver centered approach to collect required data for program-specific assessments, review referrals, and determine eligibility based on established criteria, while coordinating access to appropriate clinical, community, and program-based services.

What you will do

• Performs intake and manages the end-to-end referral process for Martha W. Goodson Center services and programs by collecting and reviewing required information, determining referral appropriateness based on established criteria, and coordinating service delivery through appropriate team assignment.
• Facilitates communication and information sharing across stakeholders, arranges transitions to external agencies when referrals are not accepted, and ensures consistent follow-up and engagement with all parties until services are initiated, completed, or closed.
• Utilizes clinical knowledge to gather and document accurate, program-specific referral information while effectively managing incoming inquiries in alignment with service excellence standards.
• Serves as a knowledgeable resource and backup support on available services, including eligibility criteria, access points, and alternative options, and communicates this information clearly to patients, caregivers, and referral sources while actively participating in interdisciplinary team meetings to support coordinated, patient-centered care delivery.
• Maintains data integrity and accuracy by entering, updating, and retrieving information across multiple systems, including timely documentation in designated medical record systems.
• Ensures all required records and forms are completed in accordance with organizational standards to support efficient operations, compliance, and continuity of patient care.
• Maintains a comprehensive and current knowledge base of Martha W. Goodson Center services and programs, relevant healthcare regulations, and community resources to support effective referral coordination and patient access to care.
• Actively stays informed of updates impacting service delivery and collaborates with internal teams and external partners to strengthen community relationships and support coordinated, patient-centered care.

Qualifications

• Education: High School Diploma or GED, (Required) Program Graduate, Nursing or Allied Health (Required) Associates Degree, Nursing or Allied Health (Preferred)
• Experience: 2 years Healthcare experience in related field (Required)
• Licenses and Certifications: CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)
• Licensed Practical Nurse (LPN) - Virginia Department of Health Professions (VDHP) (Required) or License Physical Therapy Assistant (PTA) - Virginia Department of Health Professions (VDHP) (Required) or Licensed Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy Inc (NBCOT) (Required)

About Us

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.