Intake & Call Center Specialist

Bish's RV, Inc.; Meridian (ID); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Employee discounts

Gym membership reimbursement

Opportunities for advancement

Incredible team culture

Job summary

Bish’s RV is seeking an Intake Admin for a full-time role in Idaho. You will handle calls, schedule service, enter data, and coordinate next steps with a warm, upbeat approach. The position requires weekend availability and accuracy in all customer records.

You’ll use CRM and call management tools to log interactions, follow intake scripts, and escalate issues when needed. Competitive hourly pay and benefits are provided.

Qualifications

• Excellent communication skills with a friendly phone presence.
• Ability to work independently and as part of a team.
• Willingness to work weekends.
• Strong attention to detail and accuracy.
• Proficient data entry and computer skills.
• Ability to pass a background and drug test.
• Alignment with company values and culture.
• Call center or customer service experience is a plus but not required.

Responsibilities

• Answer incoming calls and respond to customer inquiries courteously and efficiently.
• Assist customers by listening to their needs and addressing questions with a helpful, upbeat attitude.
• Schedule service appointments and coordinate next steps for each customer.
• Escalate urgent or unresolved issues to supervisors or designated team members.
• Perform data entry and maintain logs of all incoming calls and actions taken.
• Follow scripts and protocols for intake to ensure consistency and compliance.
• Record customer information, vehicle details, and service needs in the CRM system.

Skills

Communication skills

Independent work

Weekend availability

Attention to detail

Data entry skills

Team collaboration

Call center experience

Tools

CRM software

Call management software

Job description

Bish’s RV is seeking an Intake Admin for a full-time role in Idaho. You will handle calls, schedule service, enter data, and coordinate next steps with a warm, upbeat approach. The position requires weekend availability and accuracy in all customer records.

You’ll use CRM and call management tools to log interactions, follow intake scripts, and escalate issues when needed. Competitive hourly pay and benefits are provided.