Intake Assistant | Part Time

Granite VNA; Concord (NH); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

AI-powered documentation tools

Job summary

Granite VNA is seeking an Intake Assistant in Concord, NH to support patient intake for Home Care and Hospice. You will answer inquiries, coordinate referrals, and ensure accurate entry into EMR systems.

The role emphasizes attention to detail, excellent communication, and the ability to manage multiple tasks in a fast-paced office setting. In-office schedule is Monday through Wednesday, 8:00 AM to 4:30 PM.

Qualifications

• Associates degree or High School Diploma with equivalent work experience.
• Excellent data entry accuracy and attention to detail.
• Strong communication and customer service abilities.
• Proficiency with MS Office (Word and Excel) and basic computer skills.
• Familiarity with medical terminology preferred.

Responsibilities

• Enter all information for new referrals from Concord Hospital into Referral Manager and EMR.
• Enter resumptions of care data accurately and timely.
• Attach referrals to Patient Medical Records correctly.
• Fax Prehab referrals to appropriate agencies.
• Enter verbal orders promptly and accurately.
• Maintain and manage the Granite VNA referral email group.
• Coordinate daily reconciliation of Concord Hospital discharges and transfers with liaison and event codes.

Skills

Data entry

Attention to detail

Customer service

Communication skills

Medical terminology

Multi-tasking

Education

Associate degree or HS diploma with equivalent experience

Tools

MS Office (Word & Excel)

Job description

Description

JOB SPECIFICATIONS:

Title: Intake Assistant

Location: Concord, NH (In Office)

Schedule: Monday-Wednesday | 8AM - 4:30PM

Pay: $21.00 - $25.00/hour

Position Overview

Reporting to the Chief Strategy Officer, the Intake Assistant is responsible for responding to all inquiries and assisting with the patient intake process for Home Care and Hospice. Coordinates the referral process for new patients.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accurately enters all information for new referrals from Concord Hospital into referral Manager and Electronic Medical Record (EMR)
• Accurately enters all information for resumptions of care.
• Attaches referrals accurately to the Patient Medical Record.
• Faxes Prehab referrals to appropriate agencies.
• Enters verbal orders accurately and timely
• Enters pending referrals accurately and timely into Referral Manager
• Maintains a working knowledge of Granite VNA’s contractual relationships, insurance plans and managed care managers for initial authorization of services
• Manages and oversees the Granite VNA referral email group
• Daily reconciliation of Concord Hospital dischargers and transfers; includes adding the appropriate liaison and event code

Other Job Functions

• Seeks out assistance of the Intake Nurse for support and clarification of unfamiliar areas
• Demonstrates flexibility in the role by accepting other duties as assigned for which qualified.
• Enters weekly time sheet according to agency policy
• Adheres to work schedule and attendance according to agency standard
• Adheres to Telecommunication and Personal Cell Phone Use guideline
• Understands and demonstrates compliance with agency policies and procedures
• Complies with infection control and safety measures in accordance with agency policy and procedure
• Completes all agency’s policies regarding client’s privacy, confidentiality and HIPAA requirements. Adheres to the Agency’s standard of professional appearance and the Agency’s dress code policy

Comprehensive Benefits

• Competitive compensation
• Paid patient visits, documentation, travel time, and meetings
• Mileage reimbursement at the federal rate
• Health, dental, vision, life, and disability insurance
• Earned Time Off
• 401(k) with company match
• Employee Assistance Program
• Continuing education and career advancement opportunities
• AI-powered documentation tools designed to reduce paperwork
• Granite VNA apparel stipend

Requirements

1. Associates degree or High School Diploma with equivalent work experience
2. Ability to work in a fast-paced environment and multi-task
3. Proficient with data entry, accurate and detail oriented
4. Proficient in use of MS Office, including Word and Excel
5. Excellent communication and customer service skills
6. Familiarity with medical terminology