Intake Assistant (4656027)

State of Missouri; Missouri; Remote; USD 35,000 - 50,000; Full time

Job summary

A role with the State of Missouri that aims to enhance the quality of life for seniors and individuals with disabilities through home and community-based services. You will lead interviews, determine program eligibility, and work in a supportive environment with a goal of keeping Missourians safe. This position requires a high school diploma and relevant skills, offering a comprehensive benefits package.

Benefits

Defined pension plan

Generous leave and holiday time

Health insurance coverage eligibility

Qualifications

• 0-2 years of relevant experience is required.
• Technical proficiency is necessary.
• Customer service experience or prior work with elderly is a plus.

Responsibilities

• Lead phone interviews to gather information for service referrals.
• Determine eligibility for MO HealthNet and HCBS.
• Coordinate with professionals for quality care.

Skills

Interviewing skills

Communication skills

Attention to detail

Technical proficiency

Disability awareness

Education

High School diploma or equivalent

Job description

Job Location: This position will be located at a base location that is flexible within the State of Missouri. This position is telecommuting-eligible if candidate meets all telecommuting eligibilities and qualifications.

Why you’ll love this position:

We are seeking individuals who are committed to the mission of keeping Missourian’s safe and healthy. These individuals will be a vital piece in the life of Missouri’s seniors and adults with disabilities. The goal of the Home and Community Based Services (HCBS) Program is to give fellow citizens a better quality of life and an opportunity to remain in their home as long as possible, while respecting and advocating for individual choice in their health outcomes. We want you to join a team that is committed to improving lives, protecting health, and keeping the people of Missouri safe!

What you’ll do:

• Lead phone interviews to gather pertinent information to initiate service referrals and change requests
• Determine preliminary MO HealthNet and HCBS programmatic eligibility
• Review, monitor, and update information in various electronic systems and databases
• Coordinate with a blended team of professionals to ensure quality care
• Provide objective and accurate documentation
• Classify and generate actions for multiple HCBS teams
• Serve with exceptional professionalism in a contact center environment

Minimum Qualifications

• High School diploma or equivalent and 0-2 years of relevant experience. (Substitutions may be allowed.)
• Strong interviewing and communication skills
• Keen to detail and documentation
• Technical proficiency
• Exhibit disability & cross-generational awareness
• Prior experience with customer service, call centers, and working with the elderly or persons with disabilities.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be foundhere

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