Medical Assistant - Front Office Assistant

GoHealth Urgent Care; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in urgent care is seeking a dedicated Medical Assistant to join their team. This role is vital in ensuring patient well-being and providing a supportive environment. You will work closely with healthcare professionals to perform clinical intakes, manage patient documentation, and assist with various medical procedures. The position requires strong communication skills and a commitment to exceptional patient care. If you are passionate about healthcare and thrive in a collaborative setting, this opportunity offers a chance to make a real difference in patients' lives while working in a dynamic clinical environment.

Qualifications

• High School Diploma or equivalent required; Medical Assisting Program preferred.
• BLS certification and one of several medical assistant certifications required.

Responsibilities

• Perform clinical intake and record vital signs and patient history.
• Complete provider orders and maintain clinical supplies and equipment.
• Ensure proper documentation and assist patients as needed.

Skills

Communication Skills

Customer Service

Manual Dexterity

Clinical Intake

EMR Documentation

Education

High School Diploma

Medical Assisting Program

Graduate of an Accredited School of Nursing

Tools

Basic Life Support (BLS)

CPOE Certification

Job description

The Medical Assistant is responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practice clinicians, front office and clinical staff. The successful Medical Assistant will have strong communication skills and a dedication to customer service and patient care.

This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is [LOCATION], though you may also operate in other local work sites on an as needed basis.

Job Requirements

Education

• High School Diploma or equivalent, required
• Graduate of a Medical Assisting Program preferred

Work Experience

• Front Desk experience preferred

Required Licenses/Certifications

• Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• One of the following certifications is required (or must obtain within 15 months of hire):
  • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
  • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
  • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
  • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:

• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant

Primary Responsibilities:

• Complete provider orders per state and provider regulations
• Perform Clinical Intake with patients to include taking and recording vital signs and patient history
• Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
• Complete occupational health testing including such services as urine drug screens, breath alcohol testing, hair testing and physicals
• Complete patient referrals and patient callbacks daily
• Proper, concise and complete EMR documentation and paper-based documentation for all assessments and procedures
• Other duties as assigned such as new models of care and new types of procedures, etc.
• Manage inventory of supplies; restock exam/procedure rooms
• Maintain clinical supplies and equipment and ensure proper storage of biohazards
• Prepare patient rooms, set up instruments and equipment according to protocol
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.