Intake & Admissions Specialist, Rehab Care

Avenues Recovery; Norfolk (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K with employer match

Medical Insurance

Dental

Vision

Short-Term Disability

Long-Term Disability

Life and AD&D

Legal Coverage

Pet Insurance

Identity Theft Protection

Employee Assistance Program

FSA - Medical

Dependent Care FSA

HRSA student loan repayment

Job summary

Avenues Recovery Center is hiring an intake coordinator for our inpatient extended care facility in Norfolk, VA. This role supports admissions, scheduling, transportation, and insurance coordination to ensure smooth transitions into treatment.

You will work closely with admissions, utilization review, and case management teams, building rapport with clients and sharing program details with prospective clients and families.

Qualifications

• High School Diploma or GED required.
• CSAC or CSAC-S preferred.
• Exceptional oral and written communication skills.

Responsibilities

• Coordinate admissions with the call center and facility staff to ensure timely admissions.
• Assist with scheduling, transportation, and transitions into treatment.
• Collaborate with Utilization Review to secure referrals and authorizations.
• Collaborate with Case Manager on insurance needs (FMLA/ COBRA) and aftercare planning.
• Build warm rapport with clients to promote confidence in treatment.
• Communicate program features and requested information to those seeking treatment.

Skills

Oral and written communication

Collaborative and interpersonal skills

Judgement and observational skills

Education

High School Diploma or GED

Job description

Avenues Recovery Center is hiring an intake coordinator for our inpatient extended care facility in Norfolk, VA. This role supports admissions, scheduling, transportation, and insurance coordination to ensure smooth transitions into treatment.

You will work closely with admissions, utilization review, and case management teams, building rapport with clients and sharing program details with prospective clients and families.