Clinical Intake Coordinator- CSAC

Avenues Recovery; Norfolk (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K with employer match

Medical Insurance

Dental

Vision

Short-Term Disability

Long-Term Disability

Life and AD&D

Legal Coverage

Pet Insurance

Identity Theft Protection

Employee Assistance Program

FSA - Medical

Dependent Care FSA

HRSA student loan repayment

Job summary

Avenues Recovery Center is hiring an intake coordinator for our inpatient extended care facility in Norfolk, VA. This role supports admissions, scheduling, transportation, and insurance coordination to ensure smooth transitions into treatment.

You will work closely with admissions, utilization review, and case management teams, building rapport with clients and sharing program details with prospective clients and families.

Qualifications

• High School Diploma or GED required.
• CSAC or CSAC-S preferred.
• Exceptional oral and written communication skills.

Responsibilities

• Coordinate admissions with the call center and facility staff to ensure timely admissions.
• Assist with scheduling, transportation, and transitions into treatment.
• Collaborate with Utilization Review to secure referrals and authorizations.
• Collaborate with Case Manager on insurance needs (FMLA/ COBRA) and aftercare planning.
• Build warm rapport with clients to promote confidence in treatment.
• Communicate program features and requested information to those seeking treatment.

Skills

Oral and written communication

Collaborative and interpersonal skills

Judgement and observational skills

Education

High School Diploma or GED

Job description

Who We Are

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with 21 locations across seven states. Offering the very highest standard of medical and clinical treatment, our services span every level of care - including detox, residential, PHP IOP, and outpatient services. Avenues is both JCAHO and CARF accredited, and in full compliance with all ASAM standards. Yet despite our excellence, our greatest strength remains the staff we cull from across the nation. If you're a compassionate professional who appreciates stimulating yet meaningful work, we warmly invite you to join our all-star team.

Now hiring an intake coordinator for our new inpatient extended care rehab facility in Norfolk, VA!

This position requires a CSAC or a CSAC-S.

What You'll Do

• Coordinate closely with admissions call center team and facility staff to facilitate smooth and timely admissions
• Assist in arranging scheduling, transportation, and other necessary details to facilitate efficient transitions into treatment
• Collaborate with Utilization Review team to secure all referrals and authorizations needed prior to admission
• Collaborate with Case Manager on special insurance needs (FMLA, COBRA) and creation of aftercare plan
• Cultivate warm and trusting rapport with clients to promote confidence in and commitment to treatment
• Communicate program features, services, and any requested information to those interested in treatment

What We're Looking For

• High School Diploma or GED required
• Minimum one year experience in treatment industry preferred
• CSAC or CSAC-S preferred
• Exceptional oral and written communication skills
• Excellent collaborative and interpersonal skills
• Keen judgement and acute observational skills

Why Join Us?

Avenues features a rich, fulfilling workplace culture where each person is valued and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family, you'll be eligible for the following benefits package:

• 401K with employer match
• Medical Insurance
• Dental
• Vision
• Accident
• Critical Illness
• Hospital Indemnity
• Voluntary Short-Term Disability
• Voluntary Long -Term Disability
• Employer-Paid Life and AD&D
• LifeTime Benefit Term Insurance with Long Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program
• Flexible Spending Account (FSA) - Medical
• Dependent Care FSA (DCF)
• Eligible for HRSA STAR federal student loan repayment