Intake & Admissions Coordinator — Recovery Access

St. Joseph Institute, LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph Institute for Addiction in Port Matilda, Pennsylvania, seeks an Intake Coordinator to manage front-desk operations, perform phone triage, pre-registration, and insurance verification.

The role includes coordinating with insurers and treatment teams to facilitate admissions and ensure top-quality service for clients and families. The position emphasizes administrative support to the admissions department, maintenance of documentation, and collaboration with referral sources to optimize

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred; mental health or substance use treatment exposure is a plus.

Responsibilities

• Conduct pre-admission assessments and interview client/family to verify intake criteria.
• Review prospective admissions against approved criteria, policies, and procedures.
• Coordinate with referral sources for client support, conflict resolution, and business development.
• Document daily activities, contacts, appointments, and events in CRM; maintain admission records.
• Verify insurance eligibility and coordinate with insurance companies for admissions.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Insurance verification systems

Job description

St. Joseph Institute for Addiction in Port Matilda, Pennsylvania, seeks an Intake Coordinator to manage front-desk operations, perform phone triage, pre-registration, and insurance verification.

The role includes coordinating with insurers and treatment teams to facilitate admissions and ensure top-quality service for clients and families. The position emphasizes administrative support to the admissions department, maintenance of documentation, and collaboration with referral sources to optimize