Intake Coordinator

Wooded-Glen-Recovery-Center-; Henryville (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Wooded Glen Recovery Center in Henryville, IN, is seeking an Intake Coordinator to establish a warm front-desk presence. This role handles phone triage, pre-registration, and insurance verification, coordinating with referral sources and admissions staff to support timely intake.

Responsibilities include pre-admission assessments, CRM documentation, arranging transportation, and maintaining contact with potential clients.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling or related field preferred.
• Experience in healthcare admissions preferred, especially in mental health or substance use disorder fields.
• Strong interpersonal and interviewing skills; ability to assess and communicate with clients and families.

Responsibilities

• Establish and maintain a first-impressions environment at the front desk.
• Conduct pre-admission assessments and interviews with clients, families, or collateral sources.
• Review admissions against criteria and guide discussions with referral sources for client support.
• Coordinate with admissions and external parties to ensure timely admission of clients.
• Document all activities and calls in the CRM; verify insurance benefits for private admissions.
• Arrange transportation and maintain a waiting list to facilitate admissions.
• Support the admissions department with administrative duties and ensure quality service to clients and families.

Skills

Phone triage

Insurance verification

Interviews

CRM documentation

Communication

De-escalation

Education

High School Diploma or equivalent

Bachelor’s Degree in social work, psychology, counseling

Job description

Intake Coordinator | Wooded Glen Recovery Center | Henryville, IndianaAbout the Job:PURPOSE STATEMENT:The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.Roles and Responsibilities:ESSENTIAL FUNCTIONS:Conducts pre-admission assessments.Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,Responds and reacts to the needs of referred clients.Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.Decides which Interventionist and facility to recommend, the dates, and the travel.Works closely with other department as well as external parties to ensure the timely admission of clients.Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.Screens calls from referrals and sets up transportation for admission.Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.Knowledge of community resources.Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.LICENSES/DESIGNATIONS/CERTIFICATIONS:CPR certification and de-escalation training required (training available upon hire and offered by facility).First aid may be required based on state or facility requirements.SUPERVISORY REQUIREMENTS:This position is an Individual Contributor.Why Wooded Glen Recovery Center?Wooded Glen Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Wooded Glen Recovery Center is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.