Insurance Verifications & Inbound Support Specialist

Markel; Bedford (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Markel is seeking a Contact Center Specialist Level 1 to deliver excellent customer service by handling inbound borrower and financial-institution calls and outbound verifications with insurers and agencies. The role supports accurate insurance information and timely responses, requiring strong communication and solid computer skills.

Mon–Fri schedule CST and US work authorization are noted. Join Markel’s team and contribute to a culture that values dependable service and problem solving.

Qualifications

• Strong customer service orientation with active listening skills and a high attention to detail.
• Professional verbal and written skills.
• Ability to solve routine problems using established procedures.
• Ability to type a minimum of 25 WPM.
• Intermediate computer skills.

Responsibilities

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution.
• Perform insurance verifications via outbound calls and the internet.
• Meet individual and team performance standards while maintaining good attendance and dependability.
• Show courtesy and professionalism on all calls to ensure a positive customer experience.

Skills

Customer service

Active listening

Detail orientation

Verbal skills

Written skills

Problem solving

Typing 25 WPM

Computer skills

Education

High school diploma

Job description

Markel is seeking a Contact Center Specialist Level 1 to deliver excellent customer service by handling inbound borrower and financial-institution calls and outbound verifications with insurers and agencies. The role supports accurate insurance information and timely responses, requiring strong communication and solid computer skills.

Mon–Fri schedule CST and US work authorization are noted. Join Markel’s team and contribute to a culture that values dependable service and problem solving.