Insurance Verification & Customer Care Specialist

Markel Corporation; Bedford (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with employer match

PTO and holidays

Employee Stock Purchase Plan

Résumé du poste

Markel Group is seeking a Contact Center Specialist Level 1 in the United States, Texas area. The role involves providing excellent customer service, verifying insurance information via calls and online tools, and supporting borrowers, financial institutions, and agencies. Mon-Fri 12pm-9pm CST, full-time on-site opportunity.

We value reliability, clear communication, and attention to detail. A high school diploma and at least one year of customer service experience are required; prior auto or

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Prior insurance-related experience a plus.
• Typing speed of 25 WPM and proficient computer skills.

Responsabilités

• Respond to inbound calls from borrowers and financial institutions; verify information.
• Perform outbound calls to insurance companies and agencies for verifications.
• Meet individual and team performance standards with good attendance.
• Maintain courtesy and professionalism to ensure positive customer experience.

Connaissances

Customer service

Active listening

Verbal & written

Typing 25 WPM

Computer skills

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Markel Group is seeking a Contact Center Specialist Level 1 in the United States, Texas area. The role involves providing excellent customer service, verifying insurance information via calls and online tools, and supporting borrowers, financial institutions, and agencies. Mon-Fri 12pm-9pm CST, full-time on-site opportunity.

We value reliability, clear communication, and attention to detail. A high school diploma and at least one year of customer service experience are required; prior auto or