Insurance Verification Specialist

Baylor Scott & White Outpatient Rehabilitation; Dallas (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) with company match

Disability insurance

Leave benefits

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Dallas, TX seeks an Insurance Verification Specialist. This full-time role verifies patient benefits by phone or online platforms, documents benefits in the NPR system, and provides insurance data support to clinics and the Central Billing Office.

Starting salary is $19–$25 per hour based on experience. On-site position requiring in-office presence. Benefits include health, dental, vision insurance, PTO, and 401(k) with company match.

Qualifications

• Insurance verification experience required.
• Strong customer service and communication skills.

Responsibilities

• Verifies patient benefits by phone or online platforms.
• Documents benefits into NPR system.
• Supports clinics and Central Billing Office with insurance data.

Skills

Insurance verification

Customer service

Education

HS diploma or GED

Tools

NPR system

Job description

Baylor Scott & White Institute for Rehabilitation

Location: Dallas, TX

Insurance Verification Specialist

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $19 - $25 per hour based off experience

• Insurance Experience Required - Minimum of 2 years*

This is NOT a remote position, applicants are required to come into the office.

Benefits Of Becoming An Insurance Verification Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Job Summary

Verifies patient benefits by phone or insurance platform. Documents benefits into Therapy Source New Patient Registration (NPR). Provide insurance data support to the clinics and Central Billing Office. Provide support with Special Projects.

Essential Functions

• Verifies insurance eligibility by phone or approved online platforms.
• Knowledge of in-network payers with use of resources and tools.
• Knowledge of out-of-network options to communicate and recommend to front office clinic staff.
• Communicates issues/problems with demographic information to the Administrative Service Manager.
• Communicates any problems with insurance companies to Administrative Service Manager.
• Documenting and tracking payer specific requirements.
• Reporting daily statics to ensure department goals are met.
• Forward any updates changes or addition of plans from insurance companies to Administrative Service Manager in a timely manner.
• Inputs insurance benefits into comment screen within 24 hours of receiving, contingent upon all information is available and accurate in order to receive benefits.
• Ensure information registered into TS NPR system is accurate according to information given, e.g. patient ID, group # etc.
• Conveys the need for pre-cert or referral as soon as information is received from insurance company to front office clinic staff.
• Answers phone for within the insurance verification administrative offices in a timely and professional manner.
• Assures the completeness and accuracy of all insurance information prior to a perspective patient’s admission.
• Provides patient insurance support to front office, billing and collections staff.
• Good organization skills, excellent telephone and people skills
• Time Management skills with demonstrated ability to meet deadlines
• All other Tasks as assigned

Minimum Qualifications

• HS diploma or GED is required
• Insurance Experience - minimum of 2 years is required

Preferred Experience

• Customer service experience preferred
• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred

#BSWIR-Outpatient