Insurance Support Specialist — Policy & Billing Help

Olympus Insurance Company; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

401(k) match

Paid time off

Education assistance

Wellness Lunch N Learns

Pet insurance

Discount programs

Job summary

Olympus Insurance Company in Jacksonville is seeking a Customer Support Specialist to join our frontline Service team. This role handles policy and quote inquiries, endorsements, and billing questions, collaborating with underwriting, claims, marketing, and accounting.

A friendly, professional demeanor and strong communication are essential. The position is full-time, non-exempt hourly, with standard hours in Jacksonville and potential additional hours during catastrophe events.

Qualifications

• Minimum one (1) year of experience in policy service/customer service.
• Minimum one year of administration experience.
• High School Diploma or GED required.

Responsibilities

• Promptly assist with inquiries in a warm and friendly manner, in writing and verbally.
• Input policyholder and loss information into systems, including Workflows, Endorsements and First Notice of Loss.
• Timely dispatch new claims to the appropriate unit on a rotational basis.
• Process incoming/outgoing documentation and correspondence (Workflows, USPS mail, faxes, emails).
• Follow company policies/procedures for business activities and equipment.
• Learn and understand company insurance products and processes/procedures.
• Gather and analyze information to develop alternative solutions.
• Answer inquiries from agents/customers regarding billing, payments, and policy forms via various channels.
• Identify, resolve and escalate problems in a timely manner.
• Assist in filing, data entry, paying invoices and archiving documents for Claims Team.
• May work additional hours as part of catastrophe response.

Skills

Microsoft Office

Communication skills

Interpersonal skills

Policy understanding

Administrative skills

Insurance product knowledge

Education

High School Diploma or GED

Job description

Olympus Insurance Company in Jacksonville is seeking a Customer Support Specialist to join our frontline Service team. This role handles policy and quote inquiries, endorsements, and billing questions, collaborating with underwriting, claims, marketing, and accounting.

A friendly, professional demeanor and strong communication are essential. The position is full-time, non-exempt hourly, with standard hours in Jacksonville and potential additional hours during catastrophe events.