Customer Support Specialist

Olympus Insurance Company; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

401(k) match

Paid time off

Education assistance

Wellness Lunch N Learns

Pet insurance

Discount programs

Job summary

Olympus Insurance Company in Jacksonville is seeking a Customer Support Specialist to join our frontline Service team. This role handles policy and quote inquiries, endorsements, and billing questions, collaborating with underwriting, claims, marketing, and accounting.

A friendly, professional demeanor and strong communication are essential. The position is full-time, non-exempt hourly, with standard hours in Jacksonville and potential additional hours during catastrophe events.

Qualifications

• Minimum one (1) year of experience in policy service/customer service.
• Minimum one year of administration experience.
• High School Diploma or GED required.

Responsibilities

• Promptly assist with inquiries in a warm and friendly manner, in writing and verbally.
• Input policyholder and loss information into systems, including Workflows, Endorsements and First Notice of Loss.
• Timely dispatch new claims to the appropriate unit on a rotational basis.
• Process incoming/outgoing documentation and correspondence (Workflows, USPS mail, faxes, emails).
• Follow company policies/procedures for business activities and equipment.
• Learn and understand company insurance products and processes/procedures.
• Gather and analyze information to develop alternative solutions.
• Answer inquiries from agents/customers regarding billing, payments, and policy forms via various channels.
• Identify, resolve and escalate problems in a timely manner.
• Assist in filing, data entry, paying invoices and archiving documents for Claims Team.
• May work additional hours as part of catastrophe response.

Skills

Microsoft Office

Communication skills

Interpersonal skills

Policy understanding

Administrative skills

Insurance product knowledge

Education

High School Diploma or GED

Job description

Job Title: Customer Support Specialist

Reports to: Customer Support Supervisor

Location: Jacksonville Office

Normal Working Hours: Monday-Thursday 9:00AM-6:00PM, Friday 8:00AM-5:00PM

Position type: Full-Time

FLSA Status: Non-Exempt, Hourly

Who We Are

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.

What Olympus Offers

We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

What You'll Do

The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquires on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.

Responsibilities

• Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally
• Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss.
• Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required.
• Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails.
• Follow company policies and procedures for business activities and equipment.
• Learn and understand company insurance products and processes/procedures.
• Gather and analyze information skillfully to develop alternative solutions.
• Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
• Follow company policies and procedures for business activities and business equipment.
• Learn and understand company insurance products and process/procedures.
• Identify, resolve and/or escalation problems in a timely manner as required.
• Assist in filing, data entry, paying invoices and archiving documents for the Claims Team.
• Must be willing to work additional hours as part of catastrophe response.

What You'll Bring

• Minimum one (1) year of experience in policy service/customer service.
• Minimum one year of administration experience.
• High School Diploma or GED required.

Skills Required

• Computer skills to include Microsoft Office Suites
• Administrative skills
• Excellent communication and interpersonal skills.
• Ability to obtain, organize and explain information.
• Ability to interpret basic insurance coverage, procedures, and policies.

Skills Preferred

• Florida P&C insurance knowledge.
• Spanish language skills/bilingual capability a plus
• Active 4-40 Customer Representative License, 2-20 General Lines Agent License, or 20-44 Personal Lines Agent License preferred.

EEO Compliance

Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.

This position will remain open until October 15, 2026, or until a sufficient pool of qualified candidates has been identified.

Agency Disclaimer

This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.