Insurance Support & Solutions Specialist

Liberty Mutual Group; United States; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid training

Licensing training support

Résumé du poste

Comparion Insurance Agency is seeking a motivated Customer Support professional. The role emphasizes learning product knowledge and best practices through paid training, then applying a consultative approach to explain coverage options and resolve customer questions with empathy.

Candidates should have strong communication skills and a customer-service mindset, with potential for growth across insurance products, while balancing service with measurable business results.

Qualifications

• High school diploma or equivalent required; bachelor’s degree or equivalent preferred.
• 3-5 years in customer service, 2+ years in a call center environment.
• Strong communication, interpersonal, and customer service skills.

Responsabilités

• Learn product, procedures, and systems during training.
• Build rapport with customers by listening and empathizing.
• Explain coverage options and policy details clearly.
• Assist with questions and concerns while working toward timely resolutions.
• Identify buying signals and offer recommendations with confidence.
• Support customer satisfaction by identifying needs and offering suitable solutions.

Connaissances

Communication skills

Sales instincts

Learn quickly

Formation

High school diploma

Bachelor’s degree preferred

Description du poste

Comparion Insurance Agency is seeking a motivated Customer Support professional. The role emphasizes learning product knowledge and best practices through paid training, then applying a consultative approach to explain coverage options and resolve customer questions with empathy.

Candidates should have strong communication skills and a customer-service mindset, with potential for growth across insurance products, while balancing service with measurable business results.