Legal Administrative Specialist (Contact Representative)

Veterans Benefits Administration

Oakland (CA)

Remote

USD 78,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

Telework eligible

Job summary

Veterans Benefits Administration is seeking a Legal Administrative Specialist (Contact Representative) to join the Public Contact Team in the Veterans Service Center. The incumbent will provide detailed information and assistance to veterans, dependents, and beneficiaries on VA benefits and related programs.

Responsibilities include coordinating counseling sessions, explaining VA rating decisions, and assisting with a range of benefit programs.

Responsibilities

Coordinating counseling sessions with Veterans, their dependents, and beneficiaries regarding all VA benefits and non-VA benefits.
Explaining VA rating decisions and procedures using knowledge of benefits and records.
Assisting with programs including compensation and pension, home loan, education, health care, life insurance, burial benefits, vocational rehab, SSA programs, and other agencies.
Preparing technical correspondence informing about benefit information, rights, regulations, and procedures.

Job description

Legal Administrative Specialist (Contact Representative)

Hiring Agency: Veterans Benefits Administration
Department: Department of Veterans Affairs

The Legal Administrative Specialist (Contact Representative) (LAS) serves on the Public Contact Team in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Key Responsibilities

Specific duties include: Coordinating counseling sessions with Veterans, their dependents, and their beneficiaries regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person meetings, telephone interviews, or written correspondence.

Explaining, in detail, VA rating decisions and providing explanations for said decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, benefit determination information, and all pertinent information available in the system of record.

Assisting with programs including, but not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.

Preparing technical correspondence to Veterans and their dependents providing benefit information, representation rights, and response to miscellaneous inquiries. Explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.

May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator, or Military Services Coordinator). Initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal-related work.

Work Schedule: Full-time; Monday - Friday; 8 AM - 4:30 PM Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee must report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Legal Administrative Specialist (Contact Representative); PD02108A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Bargaining Unit: No

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.

However, if you are selected for the position, you must provide an official transcript or a statement from the institution (e.g., the registrar, dean, or other appropriate official) or equivalent documentation before the start date.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $77643 – $110456/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-23.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.