Veterans Claims Examiner.

Veterans Benefits Administration; Washington (District of Columbia); Remote; USD 90,000 - 120,000; Full time

Job summary

Veterans Benefits Administration in Washington, DC seeks a Veterans Claims Examiner to gather and audit data, develop data solutions, and support compensation services for veterans and beneficiaries. The role focuses on analyzing data from data warehouses, ensuring accuracy, and presenting findings to leadership.

The incumbent will leverage SharePoint and the Power Platform to automate processes, design reporting tools, and collaborate with stakeholders to meet agency requirements and improve

Qualifications

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation.
• Experience designing and implementing solutions using SharePoint, the Power Platform, and related technologies to automate business processes and improve efficiency.

Responsibilities

• Collects and analyzes data from data warehouses to monitor system efficiencies and identify risks to business operations.
• Develops and uses national tools and knowledge products for reporting, surveys, and tracking to support Compensation Service.
• Presents data issues and recommendations to leadership at national, state, and external agency levels.
• Audits and maintains technical data for existing systems, including interfaces and data requirements, to support automated information systems for VBA customers.
• Keeps abreast of tech developments and coordinates with Digital Resources Management to ensure adequate backup for organizational needs.

Skills

SharePoint

Power Platform

Data analysis

Data reporting

Job description

• Collects or gathers necessary data from data warehouses (i.e. Corporate Database, PA&I data, etc.), monitors, analyzes, and audits data surrounding systems efficiencies and operating programs and activities supporting compensation benefits and services provided to veterans, their dependents, or beneficiaries. Conducts data audits, through data gathering and analyzing, and investigates evidence involved in operational reviews and system efficiency and effectiveness reviews to determine where systems inefficiencies and risks may be impacting business operations.
• Expands the ability to leverage technology to develop solutions to meet CS and agency requirements, ensuring solutions align to governance policy. Collaborates with agency stakeholders to gather requirements and develop, customize, and design innovative solutions that leverage SharePoint, the Power Platform, and additional technology, automating processes and improving efficiency.
• Undertakes long and short-range research and studies program activities within Compensation Service to support the organization's business goals and objectives. Supports multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
• Manages and monitors the performance, capacity, availability, serviceability, and recoverability of developed solutions to meet customer expectations and requirements. Designs data reporting and decision support tools to help measure and enhance CS efficiency and efficacy. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems. Performs analysis to validate data, ensuring the accuracy of information delivered. Designs or assists with procurement of data inputs, systems, and display formats to ensure that CS staff can quickly see trends and outcomes. Completes recurring reporting and monthly operation update reporting, determining the best modality to ensure understanding and effective use of the data presented.
• Prepares for and gives oral presentations on data issues, advising leadership on national and/or local impact of changes in process, protocol, and/or provide recommendations to resolve to various audiences within Compensation Service, VBA senior management, department-level executives, and outside agencies.
• Audits, investigates, collects, catalogues, and monitors the technical data of existing systems. This includes documentation relating to interfaces, data requirements, system requirements and other technical data information which is necessary for the technical assessment, planning and design of modern automated information systems to meet the needs of VBA customers.
• Incumbent keeps abreast of technological developments to advise on alternative solution paths and maintains current technical expertise. Coordinates with Digital Resources Management team members to ensure that there is adequate backup to meet organization's needs.

Duties

Specific Duties Include

• Collects or gathers necessary data from data warehouses (i.e. Corporate Database, PA&I data, etc.), monitors, analyzes, and audits data surrounding systems efficiencies and operating programs and activities supporting compensation benefits and services provided to veterans, their dependents, or beneficiaries. Conducts data audits, through data gathering and analyzing, and investigates evidence involved in operational reviews and system efficiency and effectiveness reviews to determine where systems inefficiencies and risks may be impacting business operations.
• Expands the ability to leverage technology to develop solutions to meet CS and agency requirements, ensuring solutions align to governance policy. Collaborates with agency stakeholders to gather requirements and develop, customize, and design innovative solutions that leverage SharePoint, the Power Platform, and additional technology, automating processes and improving efficiency.
• Undertakes long and short-range research and studies program activities within Compensation Service to support the organization's business goals and objectives. Supports multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
• Manages and monitors the performance, capacity, availability, serviceability, and recoverability of developed solutions to meet customer expectations and requirements. Designs data reporting and decision support tools to help measure and enhance CS efficiency and efficacy. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems. Performs analysis to validate data, ensuring the accuracy of information delivered. Designs or assists with procurement of data inputs, systems, and display formats to ensure that CS staff can quickly see trends and outcomes. Completes recurring reporting and monthly operation update reporting, determining the best modality to ensure understanding and effective use of the data presented.
• Prepares for and gives oral presentations on data issues, advising leadership on national and/or local impact of changes in process, protocol, and/or provide recommendations to resolve to various audiences within Compensation Service, VBA senior management, department-level executives, and outside agencies.
• Audits, investigates, collects, catalogues, and monitors the technical data of existing systems. This includes documentation relating to interfaces, data requirements, system requirements and other technical data information which is necessary for the technical assessment, planning and design of modern automated information systems to meet the needs of VBA customers.
• Incumbent keeps abreast of technological developments to advise on alternative solution paths and maintains current technical expertise. Coordinates with Digital Resources Management team members to ensure that there is adequate backup to meet organization's needs.

Work Schedule

Fulltime, Monday-Friday 8:00am-4:30pm

Compressed/Flexible:

Not Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case‑by‑case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:

This is not a virtual position.

Position Description/PD#

Veterans Claims Examiner; PD420240

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not Required

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/20/2026.

TIME-IN-GRADE REQUIREMENT

• For a GS-13 position you must have served 52 weeks at the GS-12 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 13 or higher and the promotion potential of your current position must be at least None.

MINIMUM QUALIFICATION REQUIREMENT

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. In addition, the applicant must possess at least one year of demonstrated experience leveraging technology to design and implement solutions that meet agency requirements. This includes developing innovative capabilities using SharePoint, the Power Platform, and related technologies, as well as automating business processes to enhance operational efficiency.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro‑rated basis; when including part‑time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work is primarily sedentary.

Education

There is no educational requirement or substitution at the GS-13 grade level.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well‑qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.