Health System Specialist

U.S. Department of Veterans Affairs; Lakewood (CO); On-site; USD 58,000 - 100,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a care coordination professional to support CHAMPVA beneficiaries enrolled in the VFMP Directorate. This role focuses on guiding program operations and coordinating health services.

Candidates may qualify at GS-09 or GS-11 via specialized experience or education substitution. Duties include interpreting VA policies for diverse beneficiaries, working with facilities, and delivering data-driven program improvements.

Qualifications

• One year of specialized experience GS-07 equivalent for GS-09.
• Education may substitute for experience: master's degree or 2+ years grad study; LL.B./J.D.
• GS-11 requires one year of specialized experience equivalent to GS-09; Ph.D. or 3 years grad study as substitute.
• Combination of education and experience allowed.

Responsibilities

• Provide care coordination support for CHAMPVA beneficiaries.
• Interpret program requirements with healthcare facilities.
• Explain VA policies and regulations to diverse beneficiaries and providers.

Education

Master's degree

Ph.D. or equivalent doctoral degree

LL.B./J.D. (related field)

Job description

This position is in the Civilian Health and Medical Program-VA (CHAMPVA), Veteran and Family Member Programs (VFMP) Directorate, Office of Integrated Veteran Care (IVC), Veterans Health Administration (VHA), Department of Veterans Affairs (VA). The position is organizationally aligned under the Chief, CHAMPVA. The primary function of these positions is to provide care coordination support on behalf of beneficiaries enrolled in CHAMPVA Programs.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position , you must have served 52 weeks at the GS-09 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization to qualify for the GS-09. Examples of specialized experience would typically include, but are not limited to: Applying knowledge of health care delivery systems to guide beneficiaries and recommend improvements to program operations. Working effectively with healthcare facilities to interpret program requirements and gather needed technical information. Explaining complex VA policies and regulatory guidelines to diverse beneficiaries and providers OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination of Education and Experience: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization to qualify for the GS-11. Examples of specialized experience would typically include, but are not limited to: Conducting qualitative and quantitative analyses to evaluate programs and support data-driven improvements. Independently investigating complex issues and delivered clear written and oral recommendations to support VA program decisions. Reviewing and interpreting correspondence and technical documents in order to provide resolutions to customers and stakeholders. OR GS-11 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR, 3 full years of progressively higher level graduate education leading to such a degree or, LL.M., if related OR GS-11 Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.