Veterans Service Representative

Veterans Benefits Administration; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Veterans Benefits Administration is seeking a Veterans Service Representative (Authorizer) at a VA Regional Office. The incumbent will adjudicate claims, authorize payments, and input data necessary to generate the award and delivery letter describing the decision and rationale to the veteran.

The position requires meeting time-in-grade requirements and may include GS-11 level responsibilities. Full-time federal employment with standard benefits is provided.

Qualifications

• Adjudicates and authorizes veterans' claims.
• Interprets regulations and policy to determine benefits.
• Interacts with veterans and other agencies to gather necessary information.

Responsibilities

• Adjudicate claims and authorize payments.
• Input data to generate award notices and decision explanations.

Skills

Adjudication

Claims processing

Data entry

Policy understanding

Education

Graduate education

Job description

The incumbent will serve as a Veterans Service Representative (Authorizer) at a VA Regional Office. The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/26/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at theGS-10 grade level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate their eligibility.

See the required documents section for more information.

SPECIALIZED EXPERIENCE

Applicant must have one year of specialized experience equivalent to at least the next lower grade (GS-10) in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to experience that demonstrates competence in adjudicating and authorizing veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program.

OR

EDUCATION SUBSTITUTION

Applicants may substitute education for the required experience. To qualify based on education you must have:

• Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

OR

COMBINATION GS-11

Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-10.

COMBINING EDUCATION & EXPERIENCE

If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. You will receive credit for all qualifying experience, including volunteer experience.

VOLUNTEER EXPERIENCE

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

FULL vs. PART-TIME EMPLOYMENT

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

PHYSICAL REQUIREMENTS

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/