Insurance Specialist

Home Insurance Agency; El Paso (TX); On-site; USD 28,800 - 35,200; Full time

Job summary

Home Insurance Agency is seeking an Insurance Customer Service Representative in El Paso, Texas. The ideal candidate must possess an insurance license in Texas and previous experience in the insurance industry. Responsibilities include managing customer inquiries, addressing service issues, and ensuring an exemplary customer experience. If you enjoy helping others and building connections, we encourage you to apply.

The position offers an annual salary of $32,000, based on experience. Join our team and contribute to providing excellent service!

Qualifications

• Must have an insurance license in the state of Texas.
• Previous work in a customer-facing position.
• Experience in the insurance industry.

Responsibilities

• Identify common customer issues and report to the team.
• Create records of customer interactions and follow up.
• Respond to incoming calls with product and service questions.
• Interact with sales leads to maintain service knowledge.
• Ensure customer account information is accurate.

Skills

Active listening

Interpersonal skills

Communication skills

Education

High school graduate or equivalent

Job description

CANDIDATES MUST HAVE AN INSURANCE LICENSE IN THE STATE OF TEXAS AND HAVE EXPERIENCE IN THE INSURANCE INDUSTRY TO BE CONSIDERED FOR THIS POSITION. Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Insurance customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service issues, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

• Identify common customer issues and bring them to the attention of the team
• Create records of customer interactions and follow up to ensure all questions have been answered
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Interact with the sales lead to maintain and improve service and product knowledge
• Ensure customer account information is up-to-date

Qualifications

• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position
• Excellent active listening, interpersonal, and communication skills
• Must have an insurance license in the state of Texas
• Must have experience in the insurance industry

Compensation

$32,000 per year (DOE)