Insurance Solutions Consultant - Data & Automation

TransUnion LLC; Reston (VA); Hybrid; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health, dental, vision benefits from/0

Company-paid life and AD&D

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Tuition reimbursement

Paid time off and holidays

Commuter benefits

Job summary

TransUnion LLC is seeking a Consultant, Solutions Consulting to support insurance clients through implementation and post-sale phases, driving adoption and business value. The role emphasizes scalable processes, automation, and data-driven insights to optimize customer engagements.

The ideal candidate has 5+ years in product/solution consulting or related roles, strong analytical and communication skills, and experience with BI tools and CRM platforms.

Qualifications

• Minimum 5 years of experience in product management, technical consulting, business operations, solution consulting, or customer-facing support roles.
• Experience supporting insurance, financial services, or data-driven business solutions environments with client engagement and problem solving.
• Demonstrated success leading process improvement initiatives that increase operational efficiency, improve customer service, and create scalable business processes.
• Strong analytical experience with the ability to identify trends, investigate anomalies, and provide actionable recommendations based on data.
• Excellent communication, presentation, project management, and documentation skills with the ability to engage both technical and non-technical stakeholders.
• PMP, Lean Six Sigma, or similar continuous improvement certifications are preferred.

Responsibilities

• Support insurance clients during implementation and post-sale phases to drive solution adoption and business value.
• Create scalable processes, documentation, and operational tools that improve efficiency across insurance products and customer engagements.
• Develop and enhance automation opportunities using AI and other technologies to improve consistency, accuracy, and speed of customer support activities.
• Conduct data analysis on customer, product, and operational metrics to identify trends, anomalies, and improvement opportunities.
• Partner with clients to review performance, provide consultative recommendations, and optimize the use of TransUnion insurance solutions.
• Gather Voice of the Customer feedback from clients and sales teams and communicate actionable insights to internal stakeholders.
• Collaborate with product, technology, operations, and business teams to support continuous product enhancements.
• Leverage business intelligence and CRM tools to analyze data, develop insights, and support strategic decision-making.
• Translate technical findings into business recommendations for both internal stakeholders and external clients.
• Support ongoing initiatives focused on operational scale, process optimization, and customer success.

Skills

Data analysis

Communication

Problem solving

Stakeholder management

Process improvement

Education

PMP/Lean Six Sigma (preferred)

Tools

Power BI

Tableau

Salesforce

JIRA

Rally

Confluence

Excel

Job description

TransUnion LLC is seeking a Consultant, Solutions Consulting to support insurance clients through implementation and post-sale phases, driving adoption and business value. The role emphasizes scalable processes, automation, and data-driven insights to optimize customer engagements.

The ideal candidate has 5+ years in product/solution consulting or related roles, strong analytical and communication skills, and experience with BI tools and CRM platforms.