Analyst - Insurance Solutions

TransUnion; Chicago (IL); Hybrid; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Commuter benefits

Volunteer time off

Job summary

TransUnion is seeking an experienced Solutions Consultant to support insurance clients through implementation and post-sale activities, driving adoption and business value. The role emphasizes data-driven analysis, stakeholder communication, and collaboration with product, technology, and operations teams.

You will translate complex technical insights into actionable business recommendations while leveraging BI, CRM, and automation tools to scale customer success across multiple insurance

Qualifications

• Minimum 5 years of experience in product management, technical consulting, business operations, solution consulting, or customer-facing support roles.
• Experience supporting insurance, financial services, or data-driven business solutions environments with client engagement and problem solving.
• Strong analytical skills to identify trends, investigate anomalies, and provide actionable data-driven recommendations.

Responsibilities

• Support insurance clients during implementation and post-sale phases to drive solution adoption and business value.
• Create scalable processes, documentation, and operational tools to improve efficiency across insurance products and customer engagements.
• Develop and enhance automation opportunities using AI and other technologies to improve consistency, accuracy, and speed of customer support activities.
• Conduct data analysis on customer, product, and operational metrics to identify trends and opportunities.
• Partner with clients to review performance, provide consultative recommendations, and optimize use of insurance solutions.
• Gather Voice of the Customer feedback from clients and sales teams and communicate actionable insights to internal stakeholders.
• Collaborate with product, technology, operations, and business teams to support continuous product enhancements.
• Leverage BI and CRM tools to analyze data, develop insights, and support strategic decision-making.
• Translate technical findings into business recommendations for internal and external stakeholders.
• Support ongoing initiatives focused on operational scale, process optimization, and customer success.

Skills

Power BI

Tableau

Salesforce

JIRA/Confluence

Excel

AI automation

Data analysis

Communication

Tools

Salesforce

JIRA

Confluence

Power BI

Job description

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices

Team Overview The Insurance Solutions team supports U.S. Property & Casualty (P&C) and Life Insurance clients by helping them maximize the value of TransUnion's insurance products and data assets. The team partners closely with clients, sales, product, and technology organizations to improve customer outcomes, drive product adoption, and scale operational efficiencies through analytics, automation, and consultative support.

This role reports to the Director, Solution Consulting. This role reports to Director of Solutions Consulting.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Support insurance clients during implementation and post-sale phases to drive solution adoption and business value.
• Create scalable processes, documentation, and operational tools that improve efficiency across insurance products and customer engagements.
• Develop and enhance automation opportunities using AI and other technologies to improve consistency, accuracy, and speed of customer support activities.
• Conduct data analysis on customer, product, and operational metrics to identify trends, anomalies, and improvement opportunities.
• Partner with clients to review performance, provide consultative recommendations, and optimize the use of TransUnion insurance solutions.
• Gather Voice of the Customer feedback from clients and sales teams and communicate actionable insights to internal stakeholders.
• Collaborate with product, technology, operations, and business teams to support continuous product enhancements.
• Leverage business intelligence and CRM tools to analyze data, develop insights, and support strategic decision-making.
• Translate technical findings into business recommendations for both internal stakeholders and external clients.
• Support ongoing initiatives focused on operational scale, process optimization, and customer success.

Required Knowledge and Experiences

• Minimum 5 years of experience in product management, technical consulting, business operations, solution consulting, or customer-facing support roles.
• Experience supporting insurance, financial services, or data-driven business solutions environments with a focus on client engagement and problem solving.
• Demonstrated success leading process improvement initiatives that increase operational efficiency, improve customer service, and create scalable business processes.
• Strong analytical experience with the ability to identify trends, investigate anomalies, and provide actionable recommendations based on data.
• Excellent communication, presentation, project management, and documentation skills with the ability to engage both technical and non-technical stakeholders.
• PMP, Lean Six Sigma, or similar continuous improvement certifications are preferred.

Required Technical Skills

• Business Intelligence tools such as Power BI and Tableau for reporting, visualization, and analysis.
• CRM platforms such as Salesforce or similar customer management solutions.
• Project management and collaboration tools including JIRA, Rally, Confluence, or equivalent platforms.
• Strong Microsoft Excel skills for data analysis, reporting, and business insights.
• Experience working with AI-enabled tools, automation platforms, or data-driven process improvement solutions.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: Property & Casualty (P&C) or Life Insurance industry experience. Client-facing consulting or customer success experience supporting enterprise products. Exposure to automation technologies and AI-driven operational improvements. Experience gathering and presenting Voice of the Customer insights to product and leadership teams. Familiarity with insurance products, insurance data assets, and customer implementation processes.

Benefits that support every part of your life

• For Your Health: Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and‑long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Aff

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information: The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.

TransUnion's Internal Job Title: Consultant, Solutions Consulting Company: TransUnion LLC

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.