Insurance Sales & Service Specialist

Fred Loya Insurance Agency; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Texas seeks a full-time customer service professional to assist internal and external clients with policy inquiries, payments, and renewals. The role emphasizes a first-rate service experience and may require bilingual English/Spanish communication.

Candidates should have a High School Diploma and previous customer service experience is helpful. Flexibility, reliability, and transportation are important for daily duties in a fast-paced office environment.

Qualifications

• Computer literacy from basic to intermediate.
• Bilingual English/Spanish is helpful.
• Excellent communication skills and customer focus.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development on an as-needed basis.
• Maintain a neat and clean work area and office.
• FNOL’s (vehicle inspections).
• Taking vehicle pictures (squatting, bending, flexing required).
• Bank run deposits.
• Other duties as assigned.

Skills

Computer literacy

Bilingual English/Spanish

Excellent communication

Education

High School Diploma

Customer service experience helpful

Job description

Fred Loya Insurance Agency in Texas seeks a full-time customer service professional to assist internal and external clients with policy inquiries, payments, and renewals. The role emphasizes a first-rate service experience and may require bilingual English/Spanish communication.

Candidates should have a High School Diploma and previous customer service experience is helpful. Flexibility, reliability, and transportation are important for daily duties in a fast-paced office environment.