Policy Sales & Service Specialist

Fred Loya Insurance Agency; Amarillo (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Fred Loya Insurance Agency in Amarillo, TX is seeking a full-time customer service oriented professional to assist clients with policy information, payments, and renewals. You will identify customer needs, answer questions, and support marketing initiatives for new business development as needed.

The role requires strong communication, a flexible schedule, and reliable transportation. Bilingual English/Spanish is a plus. Prior state licensing must be achievable.

Qualifications

• Basic to intermediate computer skills required.
• Bilingual English/Spanish is helpful.
• Excellent communication, be assertive, and provide a first-rate customer experience.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development on an as-needed basis.
• Maintain a neat and clean work area and office.
• FNOL’s (vehicle inspections).
• Taking vehicle pictures (squatting, bending, flexing required).
• Bank run deposits.
• Other duties as assigned.

Skills

Computer literacy

Bilingual (English/Spanish)

Communication skills

Flexibility

Reliable transportation

Education

High School Diploma

Customer service experience helpful

Job description

Fred Loya Insurance Agency in Amarillo, TX is seeking a full-time customer service oriented professional to assist clients with policy information, payments, and renewals. You will identify customer needs, answer questions, and support marketing initiatives for new business development as needed.

The role requires strong communication, a flexible schedule, and reliable transportation. Bilingual English/Spanish is a plus. Prior state licensing must be achievable.