Policy Sales and Customer Experience Specialist

Fred Loya Insurance Agency; Arlington (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Fred Loya Insurance Agency in Arlington, TX is seeking a full-time customer service and sales representative. You will assist clients with policy questions, process payments, and help with quotes, renewals and cancellations.

Ideal candidates are bilingual (English/Spanish) with strong communication skills, reliable transportation, and willingness to obtain required state licensing. This role offers a stable schedule and opportunities in a locally trusted insurer.

Qualifications

• Basic to intermediate computer skills required.
• Bilingual English/Spanish is helpful.
• Excellent communication skills and assertiveness for customer service.
• Must obtain state licensing for insurance.

Responsibilities

• Sales and customer service to internal and external customers.
• Provide professional, courteous service and answer policy questions.
• Accept payments and process transactions.
• Identify customer policy needs and follow up on quotes, renewals, and cancellations.
• Participate in marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.

Skills

Computer literacy

Bilingual English/Spanish

Communication skills

Education

High School Diploma

Insurance licensing (state)

Job description

Fred Loya Insurance Agency in Arlington, TX is seeking a full-time customer service and sales representative. You will assist clients with policy questions, process payments, and help with quotes, renewals and cancellations.

Ideal candidates are bilingual (English/Spanish) with strong communication skills, reliable transportation, and willingness to obtain required state licensing. This role offers a stable schedule and opportunities in a locally trusted insurer.