Bilingual CSR Sales & Service Specialist

Fred Loya Insurance Agency; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency in Fort Worth, TX is seeking a full-time Customer Service/Insurance Support role. You will assist on sales, answer policy questions, process payments, and follow up on quotes, renewals, and cancellations while supporting marketing efforts for new business development.

The ideal candidate has a High School Diploma, strong communication skills, basic computer literacy, and is comfortable working a flexible schedule with reliable transportation.

Qualifications

• Basic to intermediate computer skills preferred.
• Bilingual English/Spanish is helpful.
• Excellent communication skills and ability to provide first-rate customer experience.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers questions regarding customer’s policy
• Accept payments and process transactions
• Identify needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Skills

Bilingual English/Spanish

Excellent communication

Computer literacy

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Fort Worth, TX is seeking a full-time Customer Service/Insurance Support role. You will assist on sales, answer policy questions, process payments, and follow up on quotes, renewals, and cancellations while supporting marketing efforts for new business development.

The ideal candidate has a High School Diploma, strong communication skills, basic computer literacy, and is comfortable working a flexible schedule with reliable transportation.