Insurance Restoration Operations Specialist

ServiceMaster Elite Cleaning Services; Metairie (LA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

ServiceMaster Clean in Metairie, LA, is seeking an Insurance Restoration Operations Coordinator to lead a fast-moving job pipeline. You will manage scheduling, dispatch, billing through Restore and Luxor, and ensure data accuracy across systems.

You’ll interface with clients, project managers, and leadership to keep projects on time and compliant. Ideal candidates bring restoration or insurance-claims experience, familiarity with Xactimate/XactAnalysis/Symbility, and a proactive problem-solving

Qualifications

• Experience in restoration, insurance claims, or a TPA-affiliated service environment.
• Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software.
• Understanding of commercial service billing, documentation workflows, and the insurance landscape.
• Knowledge of IICRC standards or insurance claim documentation.
• Strong organizational skills in a high-volume, appointment-driven environment.
• The instinct to flag problems early and solve them without being asked.

Responsibilities

• Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time.
• Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day.
• Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps.
• Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review.
• Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported.
• Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs.
• Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets.
• Serve as the connector between clients, project managers, and leadership — high communication, high accountability.
• Support workflow improvements in direct collaboration with the General Manager.

Skills

Restoration industry experience

Strong organizational skills

High communication

Attention to detail

Tools

Xactimate

XactAnalysis

Symbility

Job description

ServiceMaster Clean in Metairie, LA, is seeking an Insurance Restoration Operations Coordinator to lead a fast-moving job pipeline. You will manage scheduling, dispatch, billing through Restore and Luxor, and ensure data accuracy across systems.

You’ll interface with clients, project managers, and leadership to keep projects on time and compliant. Ideal candidates bring restoration or insurance-claims experience, familiarity with Xactimate/XactAnalysis/Symbility, and a proactive problem-solving