Insurance Representative-State Farm Agent Team Member

State Farm Agent; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Profit-sharing plan

Uncapped bonuses

Job summary

Jim Tom – State Farm Insurance Agency in Chicago, IL 60618 is seeking a well-rounded Insurance Account Representative focused on customer service and sales opportunities. The role emphasizes helping customers, solving problems, and building lasting relationships while driving agency growth.

Responsibilities include servicing policies, quoting options, identifying coverage gaps, and pursuing new business through calls, walk-ins, and referrals.

Qualifications

• Illinois P&C license is REQUIRED.
• Life & Health license preferred.
• State Farm agency experience preferred.
• Strong customer service, communication, sales, and relationship-building skills.
• Self-starter with ownership and initiative.
• Willingness to outbound calls and follow-up.

Responsibilities

• Provide prompt, friendly, accurate customer service and policy support.
• Review accounts for coverage gaps, discounts, and protection opportunities.
• Explain options, prepare quotes, and ask for the business.
• Identify opportunities across Auto, Home, Renters, Business, Life, Health.
• Develop new business through outbound calls and leads.
• Build referrals and achieve production goals.

Skills

Customer service

Sales

Relationship building

Communication skills

Self-motivated

Attention to detail

Strong work ethic

Education

Illinois Property & Casualty license

Life & Health license preferred

State Farm agency experience preferred

Job description

Jim Tom – State Farm Insurance Agency | Chicago, IL 60618 (North Center)

Requirements:

• Illinois Property & Casualty (P&C) License REQUIRED

Join Our Team!

Are you a motivated, dependable, customer-focused professional who enjoys helping people, solving problems, building relationships, and achieving results?

Our established State Farm Insurance Agency is seeking a well-rounded Insurance Account Representative to join our team, handling both customer service and sales opportunities.

We're looking for someone who takes initiative, follows through, enjoys helping customers, and recognizes opportunities to better protect individuals, families, and businesses.

Key Responsibilities

Customer Service & Relationship Building:

• Provide prompt, friendly, accurate, and complete customer service.
• Assist policyholders with payments, policy changes, billing, coverage questions, claims-related inquiries, and other service needs.
• Review customer accounts to identify coverage gaps, additional discounts, and opportunities for better protection.
• Recommend appropriate coverage upgrades, endorsements, and additional insurance products.
• Build lasting customer relationships that encourage retention, referrals, and loyalty.
• Maintain accurate records and consistently follow through on customer requests.

New Business & Sales:

• Assist new prospects from incoming calls, walk-ins, referrals, internet leads, State Farm leads, social media, & other marketing sources.
• Prepare quotes, explain coverage options, recommend solutions, and confidently ask for the business.
• Identify opportunities for Auto, Home, Renters, Business, Life, Health, and other available products.
• Proactively make outbound calls, follow up on quotes and opportunities, and develop new business.
• Build referral relationships and identify opportunities to grow the agency.
• Work toward individual and team production goals.

Our Philosophy: Take Care + 1

Great customer service means more than simply completing a transaction.

We believe in taking care of the customer's immediate needs PLUS identifying at least one additional way we may be able to help—whether that's a missing discount, coverage gap, stronger protection, or another insurance product.

We're seeking someone who goes beyond "one-and-done" service, asks thoughtful questions, listens, recognizes opportunities, and confidently recommends solutions—without high-pressure sales tactics.

Qualifications:

• Illinois Property & Casualty (P&C) license REQUIRED.
• Life & Health license preferred.
• State Farm agency experience preferred.
• Strong customer service, communication, sales, and relationship-building skills.
• Self-motivated, dependable, productive, and results-driven, with a strong work ethic.
• We're looking for a self-starter who stays productive, takes ownership of responsibilities, and proactively seeks opportunities to help customers and grow the agency—without needing constant direction.
• Positive, professional, can-do attitude and willingness to accept coaching and feedback.
• Fast learner with strong problem-solving skills and attention to detail.
• Comfortable handling both service inquiries and needs-based sales conversations.
• Willingness to make outbound calls, follow up consistently, and ask for the business.
• Ability to stay organized, complete tasks accurately, and manage multiple priorities.
• Resilience, initiative, and a commitment to continuous learning and professional growth.
• Competitive base pay (doe).
• Uncapped performance-based incentive bonuses.
• Paid time off.
• Profit-sharing plan.
• Professional, supportive, in-office work environment.
• Ongoing training, coaching, and career development.
• Opportunities for professional growth and advancement.

Your earning potential includes base compensation PLUS uncapped performance-based incentives, determined by your production, skills, experience, licenses, and qualifications.

Location & Schedule- In/Office/Position:

Chicago, IL 60618 – North Center Neighborhood

This is a full-time, in-office position. Candidates who live nearby or have a convenient, reliable commute are preferred.

Interested in Joining Our Team?

If you're dependable, motivated to succeed, enjoy helping people, and want an opportunity to grow professionally and financially, we'd like to hear from you!

Qualified applicants will be contacted by email or text.

No phone calls, please.

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees must meet applicable licensing and training requirements.