Insurance Receptionist/Administrative Assistant

Towne Insurance; Norfolk (VA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K & Employer Matching

Professional development opportunities

Tuition Reimbursement

Job summary

Towne Insurance, based in Norfolk, is hiring a receptionist/administrative assistant for its downtown headquarters. The role greets clients, answers calls, handles faxes and documents, pulls policies from websites, opens mail, and keeps reception areas tidy.

The position emphasizes customer service, strong phone skills, and the ability to multitask in a fast-paced environment. Competitive compensation and benefits offered.

Qualifications

• Excellent customer service skills.
• Strong telephone skills.
• Attention to detail.
• Experienced with Outlook, Word, and Excel.
• Work well under pressure.
• Ability to multi-task.
• Dependability and Punctuality.

Responsibilities

• Greet clients and guests and refer them to the correct person.
• Answer incoming calls and forward to the correct person.
• Distribute faxes and other electronic documents.
• Pull policies from company websites and distribute to the correct person.
• Open mail.
• Optical Processor (scanning).
• Keep receptionist area neat.
• Keep conference rooms neat.
• Receive all deliveries.
• Adheres to applicable federal laws and regulations including AML and BSA.
• Other duties as assigned.

Skills

Customer service

Telephone skills

Attention to detail

Multitasking

Dependability

Punctuality

Tools

Outlook

Word

Excel

Job description

Join us at Towne Insurance! Your Career. Your Future. Your Towne.

Towne Insurance is hiring a receptionist and administrative assistant for our downtown Norfolk headquarters. The receptionist/administrative assistant welcomes all visiting clients and guests, answers the switchboard and forwards incoming calls to the correct person, distributes incoming faxes, distributes other correspondence received electronically and pull policies, etc. from company websites and distribute to correct person.

The good-faith compensation range for this role is expected to be $38,000 to $45,000, based on the role, market, internal equity, and candidate qualifications.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About The Role

• Greet all clients and guests. Refer them to the correct person.
• Answer incoming calls and forward them to correct person.
• Distribute all incoming faxes and other electronic documents.
• Pull policies from company websites and distribute to the correct person.
• Help open mail.
• Optical Processor (scanning).
• Keep receptionist area neat.
• Keep conference rooms neat.
• Receive all deliveries.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Skills And Experience You’ll Need

• Excellent customer service skills.
• Strong telephone skills.
• Attention to detail.
• Experienced with Outlook, Word, and Excel.
• Work well under pressure.
• Ability to multi-task.
• Dependability and Punctuality.

Bonus Points If You Have

• Prior experience with an insurance agency.
• Prior experience with multi-line switchboard.

What We Offer

We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities
• 401K & Employer Matching
• Employee discounts
• Identity theft protection
• Tuition Reimbursement
• Paid Training Opportunities
• Paid Parental Leave
• Wellness Plan
• Volunteer Opportunities

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

#insurance