Insurance Receptionist/Administrative Assistant

TowneBank; Norfolk (VA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay based on experience

Health, vision, dental, and EAP

Paid time off (PTO) including holidays

Profit Sharing

401K & Employer Matching

Identity theft protection

Tuition Reimbursement

Wellness Plan

Job summary

Towne Insurance is hiring a receptionist and administrative assistant for our downtown Norfolk headquarters.

Greet clients, answer the switchboard, forward calls, distribute faxes and electronic documents, pull policies from company websites and distribute to the correct person. Optical Processor (scanning) and maintaining a neat reception area are part of the role. We offer competitive pay and a robust benefits package.

Qualifications

• Strong telephone skills.
• Experience with Outlook, Word, and Excel.
• Ability to multi-task.
• Work well under pressure.
• Dependability and punctuality.

Responsibilities

• Greet clients and guests and refer them to the correct person.
• Answer incoming calls and forward them to the correct person.
• Distribute all incoming faxes and other electronic documents.
• Pull policies from company websites and distribute to the correct person.
• Operate Optical Processor (scanning).
• Keep receptionist area neat.
• Keep conference rooms neat.
• Adhere to AML/BSA regulations.
• Other duties as assigned.

Skills

Telephone skills

Outlook

Word

Excel

Multitasking

Dependability

Punctuality

Under pressure

Job description

Insurance Receptionist/Administrative Assistant

Job Category: Clerical Office/Admin

Requisition Number: INSUR008609

• Posted : August 26, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Norfolk, VA 23510, USA

Description

Join us at Towne Insurance! Your Career. Your Future. Your Towne.

Towne Insurance is hiring a receptionist and administrative assistant for our downtown Norfolk headquarters. The receptionist/administrative assistant welcomes all visiting clients and guests, answers the switchboard and forwards incoming calls to the correct person, distributes incoming faxes, distributes other correspondence received electronically and pull policies, etc. from company websites and distribute to correct person.

The good-faith compensation range for this role is expected to be $38,000 to $45,000, based on the role, market, internal equity, and candidate qualifications.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About the Role

• Greet all clients and guests. Refer them to the correct person.
• Answer incoming calls and forward them to correct person.
• Distribute all incoming faxes and other electronic documents.
• Pull policies from company websites and distribute to the correct person.
• Optical Processor (scanning).
• Keep receptionist area neat.
• Keep conference rooms neat.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Skills and experience you’ll need:

• Strong telephone skills.
• Experienced with Outlook, Word, and Excel.
• Work well under pressure.
• Ability to multi-task.
• Dependability and Punctuality.

Bonus points if you have:

• Prior experience with an insurance agency.
• Prior experience with multi-line switchboard.

What we offer:

We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities401K & Employer Matching
• Identity theft protection
• Tuition Reimbursement
• Wellness Plan

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

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#insurance

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.