Insurance Receptionist

Deland, Gibson Insurance Associates; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A well-established insurance agency in Worcester is seeking a customer-focused receptionist. The role involves providing excellent service to clients, supporting agents, and handling various administrative tasks. Ideal candidates are organized, proactive, and possess strong communication skills.

Benefits

Comprehensive paid time off

Health Insurance

Dental

Vision

401K

Opportunities for continuing education

Qualifications

• Previous customer service experience preferred.
• Strong organizational, problem-solving, and communication skills.

Responsibilities

• Greet clients and visitors warmly.
• Answer phones professionally and route calls appropriately.
• Support administrative tasks such as copying, faxing, and scheduling appointments.

Skills

Customer Service

Organizational Skills

Problem Solving

Communication

Tools

MS Office

Job description

Classification:

Salary-Exempt

Location:

Worcester, MA

Job Type:

Full Time, 40 hours/week

Job Summary:

We are looking for an enthusiastic, personable, customer-focused receptionist to join our team! This is a great opportunity with a well-established, Five Star Accredited Insurance Agency, voted as one of the Best Agencies to Work for through the Insurance Journal. Your main objective will be to provide our clients with excellent service, support our agents by handling phone calls, checking emails, and directing inquiries to the appropriate department. The ideal candidate will be organized, positive, and proactive in problem-solving.

Essential Duties and Responsibilities:

• Greet clients and visitors warmly and helpfully
• Assist clients in navigating the office
• Answer phones professionally and route calls appropriately
• Monitor and respond to emails
• Schedule appointments
• Support administrative tasks such as copying, faxing, note-taking, and travel arrangements
• Prepare meeting and training rooms
• Sort and distribute mail

Experience:

• Previous customer service experience preferred
• Proficiency with MS Office
• Strong organizational, problem-solving, and communication skills (both written and verbal)
• Ability to prioritize, work under pressure, and meet deadlines
• Self-motivated team player

What We Offer:

• Collaborative work environment
• Work-life balance
• Comprehensive paid time off including vacation, holidays, sick leave, and PTO
• Health Insurance, Dental, Vision, 401K, and more
• Opportunities for continuing education, subsidized by D,G

Deland Gibson Core Values:

• We Work with Urgency
• We Show Compassion
• We Are Lifelong Learners
• We Have Grit
• We Innovate

About Deland, Gibson:

Established in 1900, Deland, Gibson is a trusted Massachusetts insurance agency known for its longevity and leadership in insurance and risk management. Despite subtle name changes over the past century, it has maintained its commitment to serving clients as a trusted advisor.