Insurance Product Manager — Growth & Cross‑Functional Leader

Merchants; Buffalo (NY); On-site; USD 133,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life Insurance

401(k) match

Paid time off

Tuition Reimbursement

Bonus programs

Job summary

Merchants Insurance Group in Buffalo, NY, is seeking a strategic Product Manager for commercial package and middle market to lead profitability, growth, and portfolio performance. You will collaborate with underwriting, actuarial, claims, and distribution to identify opportunities, solve challenges, and drive measurable business results.

The ideal candidate has 5+ years in insurance product management (or underwriting/actuarial), strong data-driven decision making, and the ability to influence

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of insurance product management, underwriting, or actuarial experience.
• Experience working across functions and influencing outcomes without direct authority; or
• Combination of above education and experience

Responsibilities

• Serve as business owner for assigned product lines, accountable for profitability, growth, retention, and overall portfolio performance.
• Drive production goals for assigned product lines by monitoring performance, partnering with regional teams to identify opportunities and challenges, and implementing targeted actions to improve results.
• Conduct competitive, market, and industry analysis to identify emerging trends, customer demands, and strategic opportunities.
• Lead state rate and form filings in partnership with Actuarial Team.
• Ensure adherence to regulatory requirements and internal governance standards.
• Lead the end-to-end product lifecycle for assigned products, from strategy and prioritization through implementation, monitoring, and continuous improvement.
• Oversight of day-to-day management of assigned product lines, with hands‑on involvement across all aspects of the product lifecycle.
• Partner with technology and operational teams to improve product capabilities, streamline processes, and enhance customer and agent experience.
• Analyze performance across key dimensions and leverage insights to recommend and implement actions that improve results.
• Identify and develop new product opportunities, coverage enhancements, and endorsements to strengthen profitability and expand market presence
• Lead cross-functional product initiatives, ensuring alignment, accountability, and timely execution across internal and external stakeholders
• Influence decision-making and drive outcomes without direct authority in a matrixed environment
• Partner with regional leadership and distribution teams to achieve production goals and optimize growth
• Identify production challenges and growth opportunities through ongoing performance monitoring and stakeholder engagement
• Support field teams through product education, performance insights and consultation on market opportunities and challenges

Skills

Analytical thinking

Communication skills

Product management

Education

Bachelor’s degree

Job description

Merchants Insurance Group in Buffalo, NY, is seeking a strategic Product Manager for commercial package and middle market to lead profitability, growth, and portfolio performance. You will collaborate with underwriting, actuarial, claims, and distribution to identify opportunities, solve challenges, and drive measurable business results.

The ideal candidate has 5+ years in insurance product management (or underwriting/actuarial), strong data-driven decision making, and the ability to influence