Insurance Operations Lead

Selective Insurance; Allentown (Lehigh County); On-site; USD 69,000 - 89,000; Full time

Job summary

Selective Insurance is seeking a supervisor to oversee insurance processing operations across departments, ensuring productivity and compliance. You will coordinate workflows, monitor service standards, and support office services.

The role requires multi-tasking, strong problem-solving, and excellent communication. A college degree and 5+ years processing support with 1+ year supervisory experience are preferred.

Qualifications

• College degree preferred.
• 5+ years processing support experience preferred.
• 1+ year supervisory experience.
• Ability to multi-task.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication; proficient in MS Office.

Responsibilities

• Coordinate and monitor activities to ensure accurate, high-quality output.
• Schedule, prioritize, and distribute workflow to meet deadlines.
• Liaise with supervisors and external partners as needed.
• Review transactions and manage refunds, payments, and credits within authority.
• Maintain administrative records and assist with office services.

Skills

Multi-tasking

Problem-solving

Communication skills

Process analysis

Education

College degree preferred

5+ years processing support experience

1+ year supervisory experience

Tools

MS Office

Job description

Selective Insurance is seeking a supervisor to oversee insurance processing operations across departments, ensuring productivity and compliance. You will coordinate workflows, monitor service standards, and support office services.

The role requires multi-tasking, strong problem-solving, and excellent communication. A college degree and 5+ years processing support with 1+ year supervisory experience are preferred.