Insurance Operations Lead: Process & Compliance

Selective Insurance Company of America; Allentown (Lehigh County); On-site; USD 69,000 - 89,000; Full time

Job summary

Selective Insurance Company of America is seeking an experienced operations professional to oversee and coordinate activities across departments, ensuring productive workflow and compliance with internal controls and external regulations.

The role emphasizes process analysis, audits, and driving service standards in daily insurance processing, with opportunities to engage with vendors, insureds, and agents while maintaining high-quality outputs.

Qualifications

• College degree preferred.
• 5+ years processing support experience preferred.
• 1+ year supervisory experience.

Responsibilities

• Oversee and coordinate activities with other departments to ensure productive workflow.
• Monitor, audit, and analyze operations to maintain service standards.
• Manage day-to-day insurance processing operations and coordinate office services.
• Liaise with supervisors, branches, and external clients as needed.
• Review work for refunds, payments, and settlements within authority.

Skills

Multi-tasking

Problem-solving

Written and verbal communication

Process analysis and improvement

Education

College degree preferred

Tools

MS Office

Job description

Selective Insurance Company of America is seeking an experienced operations professional to oversee and coordinate activities across departments, ensuring productive workflow and compliance with internal controls and external regulations.

The role emphasizes process analysis, audits, and driving service standards in daily insurance processing, with opportunities to engage with vendors, insureds, and agents while maintaining high-quality outputs.