Operations Supervisor - Hybrid

Selective Insurance; Allentown (Lehigh County); On-site; USD 69,000 - 89,000; Full time

Job summary

Selective Insurance is seeking a supervisor to oversee insurance processing operations across departments, ensuring productivity and compliance. You will coordinate workflows, monitor service standards, and support office services.

The role requires multi-tasking, strong problem-solving, and excellent communication. A college degree and 5+ years processing support with 1+ year supervisory experience are preferred.

Qualifications

• College degree preferred.
• 5+ years processing support experience preferred.
• 1+ year supervisory experience.
• Ability to multi-task.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication; proficient in MS Office.

Responsibilities

• Coordinate and monitor activities to ensure accurate, high-quality output.
• Schedule, prioritize, and distribute workflow to meet deadlines.
• Liaise with supervisors and external partners as needed.
• Review transactions and manage refunds, payments, and credits within authority.
• Maintain administrative records and assist with office services.

Skills

Multi-tasking

Problem-solving

Communication skills

Process analysis

Education

College degree preferred

5+ years processing support experience

1+ year supervisory experience

Tools

MS Office

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Oversee and coordinates activities with other departments. Organizes workflow and implements processes and/or changes to ensure region is productive and in compliance with any internal and/or external regulations. Monitors, audits, and analyzes operations to ensure that service standards meet company standards. Responsible for day-to-day insurance processing operations. May manage and coordinate office services including equipment and vendor management.

Responsibilities

• Coordinates and monitors activities in order to obtain and ensure an accurate, quality product while at the same time maintaining high production standards. Audits work produced for accuracy and quality.
• Schedules, prioritizes, and distributes workflow to ensure work is completed in a timely fashion and all deadlines are met. Ensures unit meets service standards.
• Coordinates and acts as a liaison with other supervisors or branches with whom their unit interacts. May work with external clients such as state agencies, vendors, insureds, or agents.
• May review work and authorize refunds, payments, returns, credits, purchases, and settlements up to authority level established/granted.
• May be a liaison and manage office equipment and services. This includes but is not limited to the ordering and maintenance of leased equipment; coordinating the purchase of office supplies, furniture, fixtures; and coordinating with vendors responsible for building maintenance or office services.
• Audits procedures and controls to ensure compliance with company and statutory requirements.
• Maintains administrative records and follows retention guidelines.
• Plans and coordinates special programs/office events.
• May act as the primary local IT liaison regarding computer and telecommunications equipment/services for office staff.

Qualifications

Knowledge and Requirements

• Ability to multi-task.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Must demonstrate the ability to analyze processes and develop and implement solutions.
• Proficient in MS Office software.

Education and Experience

• College degree preferred.
• 5+ years processing support (typically rating, customer service, policy service, etc.) experience preferred.
• 1+ year's supervisory experience.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life.

These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off.

Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $69,000.00 - USD $89,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empower employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.