Insurance Office Receptionist & Customer Care Specialist

Sean Brumelle - State Farm Agent; Grand Junction (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

Sean Brumelle - State Farm Agent in Grand Junction, CO is seeking a customer-focused receptionist to join a busy independent contractor agency. You will provide prompt, accurate service, respond to inquiries about insurance availability, coverages, policy changes, transfers, claim submissions, and billing questions.

We offer on-the-job training, health benefits, a 401(k) plan, paid time off, and a supportive eight-person team environment to help you grow in this role.

Qualifications

• Previous experience in a receptionist or customer service role.
• Exceptional communication skills across all channels - written, verbal, and attentive listening.
• Organizational and multitasking abilities.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Collaborative spirit, thriving in a dynamic team environment.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel and CRM systems.
• Strong computer skills with the ability to accurately enter, update, and retrieve customer information in multiple systems.
• Ability to learn new software and technology quickly and follow established processes.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Customer service

Communication

Multitasking

Problem-solving

Teamwork

Microsoft Office

CRM systems

Data entry

Tools

CRM systems

Microsoft Office

Job description

Sean Brumelle - State Farm Agent in Grand Junction, CO is seeking a customer-focused receptionist to join a busy independent contractor agency. You will provide prompt, accurate service, respond to inquiries about insurance availability, coverages, policy changes, transfers, claim submissions, and billing questions.

We offer on-the-job training, health benefits, a 401(k) plan, paid time off, and a supportive eight-person team environment to help you grow in this role.