Insurance Office Receptionist & Client Care | Flexible Hours

Chad Heeter - State Farm Agent; Battle Creek (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Chad Heeter - State Farm Agent is seeking a Receptionist-Team Member to welcome clients, manage calls and appointments, and support daily office operations in a fast-paced insurance office.

The role emphasizes friendly customer service, accurate record-keeping, and opportunities to discuss appropriate insurance options with customers. A local Michigan presence, friendly team, and growth potential are highlighted.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• High school diploma or equivalent; college degree is a plus.
• Willingness to obtain licensing

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Education

High school diploma or equivalent

College degree a plus

Tools

CRM systems

Microsoft Office

Job description

Chad Heeter - State Farm Agent is seeking a Receptionist-Team Member to welcome clients, manage calls and appointments, and support daily office operations in a fast-paced insurance office.

The role emphasizes friendly customer service, accurate record-keeping, and opportunities to discuss appropriate insurance options with customers. A local Michigan presence, friendly team, and growth potential are highlighted.