Insurance Office Receptionist

Insurance Company of Florida; Wesley Chapel (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Insurance Company of Florida is seeking a friendly Office Receptionist to be the first point of contact for clients, handle calls, and keep our front desk organized in a fast-paced insurance office. The role emphasizes exceptional communication, dependability, and a willingness to learn.

Ideal candidates will have basic MS Outlook/Word skills and enjoy supporting a team across account managers and producers.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, administrative, office, or customer-service experience preferred.
• Proficiency with Outlook and Word preferred.
• Strong verbal and written communication skills.
• Insurance experience helpful but not required.
• Florida insurance license is not required to start.

Responsibilities

• Greet clients and visitors in a friendly and professional manner
• Answer and route incoming telephone calls
• Take accurate and detailed messages
• Assist customers with basic questions and direct insurance-related requests to the appropriate team member
• Monitor and manage general office email and incoming correspondence
• Scan, upload, organize, and distribute documents
• Assist with incoming and outgoing mail
• Maintain an organized reception and front-office area
• Schedule appointments and assist with calendar coordination
• Perform data entry and basic administrative tasks
• Assist Account Managers, Producers, and other team members as needed
• Help follow up with customers regarding requested documents and information
• Maintain confidentiality of customer and company information
• Provide general administrative support to keep daily office operations running smoothly

Skills

Customer service mindset

Communication skills

Organized

Punctuality

Team player

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

General computer applications

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Profit sharing

Insurance Company of Florida is looking for a friendly, dependable, and professional Office Receptionist to join our team. This position is an excellent opportunity for someone who enjoys helping people, staying organized, and working in a fast-paced professional office environment.

The Receptionist will be the first point of contact for many of our clients and plays an important role in creating a welcoming and professional experience. We are looking for someone with a positive attitude, excellent communication skills, and a willingness to learn and grow within the insurance industry.

Responsibilities

• Greet clients and visitors in a friendly and professional manner
• Answer and route incoming telephone calls
• Take accurate and detailed messages
• Assist customers with basic questions and direct insurance-related requests to the appropriate team member
• Monitor and manage general office email and incoming correspondence
• Scan, upload, organize, and distribute documents
• Assist with incoming and outgoing mail
• Maintain an organized reception and front-office area
• Schedule appointments and assist with calendar coordination
• Perform data entry and basic administrative tasks
• Assist Account Managers, Producers, and other team members as needed
• Help follow up with customers regarding requested documents and information
• Maintain confidentiality of customer and company information
• Provide general administrative support to keep daily office operations running smoothly

What We're Looking For

• Friendly, professional, and comfortable speaking with customers
• Dependable and punctual
• Organized and detail-oriented
• Able to communicate clearly by phone, email, and in person
• Comfortable working with computers and learning new software
• Able to manage multiple tasks and priorities
• A team player with a positive attitude
• Willing to learn and take on additional responsibilities

Qualifications

• High school diploma or equivalent required
• Previous receptionist, administrative, office, or customer-service experience preferred
• Basic proficiency with Microsoft Outlook, Word, and general computer applications
• Strong verbal and written communication skills
• Insurance experience is helpful but not required
• Florida insurance license is not required to start

Opportunity for Growth

We are looking for more than someone to simply answer phones. We want someone who is interested in becoming an important part of our agency.

For the right person, this position can provide an opportunity to learn the insurance industry, obtain an insurance license, and grow into additional customer-service, account-management, or insurance-related responsibilities.

Schedule

Full-Time | Monday–Friday

No nights or weekends.

Why Join Insurance Company of Florida?

We are a locally focused insurance agency that believes in providing excellent service to our customers while creating a friendly, professional, and team-oriented workplace.

If you are dependable, enjoy working with people, and are looking for an opportunity to build a career rather than just find another job, we'd like to hear from you.