Front Desk Reception

Key Biscayne Chamber; Key Biscayne (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Key Biscayne Chamber seeks a Receptionist & Operations Support to be the welcoming face of the office, greet visitors and support team daily, delivering exceptional customer service to our private clients.

The ideal candidate has experience as administrative assistant or receptionist, bilingual in English and Spanish, proficient with Microsoft Word and Excel, and eager to learn insurance software while growing into Personal Lines, Commercial Lines, Aviation, Marine and Health insurance.

Qualifications

• Excellent written and verbal communication skills.
• Moderate knowledge of Microsoft Excel and Word.
• Ability to learn insurance company and firm software programs.
• Demonstrates firm's values and proactive professional behavior.
• Willing to obtain required licenses within 90 days.

Responsibilities

• Greet visitors and manage front-of-house activities.
• Support team daily duties and provide exceptional customer service to private clients.
• Assist with office supplies and local errands as needed.
• Learn claims handling to support account managers.
• Grow within the firm into Personal Lines, Commercial Lines, Aviation, Marine and Health insurance.

Skills

Written communication

Verbal communication

Bilingual English/Spanish

Initiative

Attention to detail

Education

Florida 4-40 License

Tools

Microsoft Excel

Microsoft Word

Insurance software

Job description

The Receptionist & Operations Support is responsible for front of the house operations, greeting visitors,

supporting all members of the team in their daily duties and providing exceptional customer service to our private

clients.

Our preferred candidate has had experience working as administrative assistant/receptionist, ideally with

high networth clientele.

Position Summary

You will be the face that visitors see when they come in and the voice they hear when they call. You're the type of

person who thrives on giving your best in customer service. You have a keen attention to detail, strong verbal and

written communication skills and at least a moderate level of proficiency with computer applications such as

Microsoft Word and Excel, with the ability to learn appropriate insurance company and firm software programs.

You are great at multi-tasking, work efficiently, stay very organized and thrive in fast-paced environments.

You will also be responsible to support operations as to office supplies, local office errands and other operational

needs. The position also provides learning about claims handling in order to support our account managers.

We are seeking candidates who have the ambition to grow within the firm into other areas such as Personal

Lines, Commercial Lines, Aviation, Marine and Health insurance.

Education, Experience, Skills & Abilities Requirements

• Excellent written and verbal communication skills
• Moderate knowledge of Microsoft Excel and Word
• Ability to learn appropriate insurance company and firm software programs
• Demonstrate firm's core values, exuding behavior that is aligned with corporate culture
• Take initiative to contribute as a proactive and determined professional
• Current Florida 4-40 License, as required by the State Department of Insurance to provide client services
• as necessary in states where the firm functions, or be willing and able to obtain all required licenses
• within the first 90 days

Working Conditions

• Fast-paced multi-tasking environment
• Compensation: commensurate with experience and eligible for benefits

Language & Experience

• Fluent in English and Spanish
• Administrative Assistant/Receptionist/Personal Lines Insurance experience: 2 years (Preferred)