Insurance Office Admin Assistant | Customer Service

Openwork; Pasadena (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Openwork in Pasadena, TX seeks an Insurance Administrative Assistant to provide courteous, professional customer service in a busy office. You will handle inquiries by phone, email, and in person, navigate multiple insurance platforms, and ensure accurate data entry and documentation.

Ideal candidates will have strong computer skills, great communication abilities, and a calm, professional demeanor in a fast-paced environment. Training is provided; DOE; Monday–Friday, on-site position.

Qualifications

• Previous customer service or office experience preferred.
• Strong computer skills and ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Professional and dependable with a strong work ethic.
• Ability to multitask and prioritize responsibilities.
• Comfortable working with customers in potentially stressful situations.
• Strong emotional resilience and professionalism.
• Ability to remain calm and courteous when handling difficult customer interactions.
• Strong attention to detail and organizational skills.
• Insurance experience is a plus but not required.

Responsibilities

• Provide professional and courteous customer service to clients and assist with questions and requests.
• Communicate effectively with customers by phone, email, and in person.
• Navigate multiple insurance-related computer systems and platforms throughout the day.
• Enter and maintain accurate customer information and documentation.
• Learn and utilize various insurance systems, software, and CRM platforms.
• Manage multiple priorities while maintaining accuracy and attention to detail.
• Assist with general office and administrative duties as needed.
• Handle difficult or frustrated customers calmly and professionally.
• Maintain a positive and professional attitude in a fast-paced office environment.
• Follow up on customer requests and ensure issues are addressed appropriately.
• Work closely with team members to support daily office operations.

Skills

Customer service

Computer skills

Verbal & written communication

Multitasking

Attention to detail

Tools

CRM platforms

Insurance software

Job description

Openwork in Pasadena, TX seeks an Insurance Administrative Assistant to provide courteous, professional customer service in a busy office. You will handle inquiries by phone, email, and in person, navigate multiple insurance platforms, and ensure accurate data entry and documentation.

Ideal candidates will have strong computer skills, great communication abilities, and a calm, professional demeanor in a fast-paced environment. Training is provided; DOE; Monday–Friday, on-site position.