Bilingual Insurance CSR

Openwork; Pasadena (TX); On-site; USD 22,730 - 32,373; Full time

Job summary

Openwork is seeking a bilingual Customer Service Representative (Spanish/English) in Pasadena, TX to support a fast-paced insurance client. This full-time direct-hire role offers training on internal systems and a path to delivering high-quality service.

You will handle inquiries in both languages, update accounts, and navigate multiple systems with accuracy, building strong customer relationships. Minimum 3+ years in customer service and fluent bilingual skills are required.

Qualifications

• Fluent in Spanish & English (professional level).
• 3+ years of customer service experience.
• Stable work history with at least 2 years in one role preferred.
• Strong communication and problem-solving skills.
• Comfortable in a fast-paced environment.

Responsibilities

• Provide professional customer support in both English and Spanish.
• Handle a high volume of customer inquiries and resolve issues efficiently.
• Assist with account updates, documentation, and follow-ups.
• Navigate multiple systems while maintaining accuracy.
• Build strong customer relationships and deliver excellent service.

Skills

Bilingual (Spanish/English)

Customer service experience

Communication skills

Problem-solving

Job description

Bilingual Customer Service Representative (Spanish/English)

Location: Pasadena, TX

Full-Time | Direct Hire

$20/hr.

About the Role

We are seeking a bilingual (Spanish/English) Customer Service Representative with proven experience and a stable work history to support a fast‑paced, customer‑focused team.

This role supports a client in the insurance industry, and training will be provided on internal systems, products, and processes.

We’re looking for someone who can confidently handle customer needs, resolve issues independently, and contribute to a high‑quality service environment.

Key Responsibilities

• Provide professional customer support in both English and Spanish.
• Handle a high volume of customer inquiries and resolve issues efficiently.
• Assist with account updates, documentation, and follow‑ups.
• Navigate multiple systems while maintaining accuracy.
• Build strong customer relationships and deliver excellent service.

Required Qualifications

• Fluent in Spanish & English (professional level required).
• 3+ years of customer service experience.
• Stable work history (2+ years in at least one role preferred).
• Strong communication and problem‑solving skills.
• Comfortable in a fast‑paced environment.

Preferred Backgrounds

• Call center, banking, healthcare, or customer support environments.
• Experience handling high‑volume interactions.

This role is best suited for experienced customer service professionals. Candidates early in their careers or with primarily insurance‑focused backgrounds may not be the best fit.

If your background aligns with this role, please submit your application. Questions about qualifications may be directed to Jessika at [e-mail].