Insurance Licensing CSR I — Onsite Customer Support (TN)

3M HEALTHCARE; Brentwood (TN); On-site; USD 34,200 - 41,800; Full time

Benefits offered by this job

Health insurance from day one

401(k) employer match

Vacation, sick, holiday time off

Life and disability insurance

FSA & HSA

Job summary

Primerica, Inc. is seeking a Customer Service Representative 1 for an onsite role in Brentwood, TN. The position handles state license inquiries from agents, assists with pre‑licensing questions, and manages contract status.

The role offers a salary around $38k per year and requires a minimum of 1 year call‑center experience with a high school diploma or GED. Bi‑lingual English/Spanish is preferred, and strong communication skills—both verbal and written—are essential.

Qualifications

• Minimum 1 year call-center experience.
• Minimum high school diploma or GED.
• Bi-lingual (English/Spanish) is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Identify concerns, ask appropriate questions, respond concisely and courteously, and document research findings.
• Perform corrections identified during the call and forward to appropriate party.
• Provide complete and accurate information using the department manual and training.
• Notify appropriate parties when necessary.
• Assist licensing departments with projects to support sales objectives.

Skills

Call-center experience

Communication

Bilingual (English/Spanish)

PC skills

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Primerica, Inc. is seeking a Customer Service Representative 1 for an onsite role in Brentwood, TN. The position handles state license inquiries from agents, assists with pre‑licensing questions, and manages contract status.

The role offers a salary around $38k per year and requires a minimum of 1 year call‑center experience with a high school diploma or GED. Bi‑lingual English/Spanish is preferred, and strong communication skills—both verbal and written—are essential.