Insurance Client Services Specialist

Staffmark Group; Franklin (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

Staffmark Group in Franklin, TN is hiring an Insurance Client Service professional to help clients, answer calls and emails, and guide policy documents and service requests.

This role supports both Personal Lines and Commercial Lines, with opportunities to learn insurance products, systems, and licensing. Level II requires 2-4+ years of experience and an active Property & Casualty license.

Qualifications

• 0-2 years of professional experience (Level I)
• 2-4+ years of insurance or related account management experience (Level II)
• Active Property & Casualty License required for Level II

Responsibilities

• Build and maintain strong client relationships
• Respond to client inquiries by phone and email
• Assist clients with policy documents and service requests
• Process renewals, endorsements, policy changes, and account updates
• Communicate with insurance carriers regarding policy needs and coverage information
• Maintain accurate client records and policy documentation
• Follow up on outstanding documents, requests, and account needs
• Support both Personal Lines and Commercial Lines accounts
• Provide responsive, professional customer service to clients and business partners
• Learn and apply insurance products, systems, and industry regulations

Skills

Communication

Customer service

Data entry

CRM software

Job description

Staffmark Group in Franklin, TN is hiring an Insurance Client Service professional to help clients, answer calls and emails, and guide policy documents and service requests.

This role supports both Personal Lines and Commercial Lines, with opportunities to learn insurance products, systems, and licensing. Level II requires 2-4+ years of experience and an active Property & Casualty license.