Insurance Customer Representative

Dexian; Nashville (TN); On-site; USD 27,552 - 31,684; Full time

Job summary

A prominent staffing agency is looking for a Customer Service Representative specializing in P&C Insurance in Nashville, TN. This role focuses on interacting with customers, resolving inquiries, and documenting details. Candidates should have 5-7 years in customer service and two years in insurance, with a high school diploma as a minimum requirement. This position offers competitive hourly pay and operates under a 12-month contract period.

Qualifications

• 5-7 years customer service-related experience required.
• 2 years of insurance-related experience preferred.
• Ability to accurately document and record customer/client information.

Responsibilities

• Resolve customer service or billing complaints.
• Contact customers to respond to inquiries or notifications.
• Refer unresolved customer grievances to designated departments.
• Keep records of customer interactions and transactions.
• Obtain and examine relevant information for complaints.
• Solicit the sale of new or additional services or products.

Skills

Verbal communication

Attention to detail

Customer service skills

Interpersonal skills

Time management

Education

High school diploma or GED

College degree (preferred)

Tools

Microsoft Office (Word, PowerPoint)

Job description

Overview

Job Title: Customer Service Representative (P&C Insurance)

Duration: 12 Months Contract

Pay Range: $20-$23/hr

Summary

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education & Experience Required

• 5-7 years customer service-related experience required.
• 2 years of insurance related experience
• Degree requirement: High school diploma or GED required. (College degree preferred).
• Do you accept internships as job experience: No
• Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative

Top Skills

• Quick learner
• Team oriented

Technical Skills (Required)

• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Office.

Soft Skills (Required)

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.