Customer Service Rep 1

Primerica; Brentwood (TN); On-site; USD 34,200 - 41,800; Full time

Benefits offered by this job

Health insurance from day one

401(k) employer match

Vacation, sick, holiday time off

Life and disability insurance

FSA & HSA

Job summary

Primerica, Inc. is seeking a Customer Service Representative 1 for an onsite role in Brentwood, TN. The position handles state license inquiries from agents, assists with pre‑licensing questions, and manages contract status.

The role offers a salary around $38k per year and requires a minimum of 1 year call‑center experience with a high school diploma or GED. Bi‑lingual English/Spanish is preferred, and strong communication skills—both verbal and written—are essential.

Qualifications

• Minimum 1 year call-center experience.
• Minimum high school diploma or GED.
• Bi-lingual (English/Spanish) is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Identify concerns, ask appropriate questions, respond concisely and courteously, and document research findings.
• Perform corrections identified during the call and forward to appropriate party.
• Provide complete and accurate information using the department manual and training.
• Notify appropriate parties when necessary.
• Assist licensing departments with projects to support sales objectives.

Skills

Call-center experience

Communication

Bilingual (English/Spanish)

PC skills

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal‑Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

About this Position

The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre‑licensing certificates, insurance license and contract status. This is an onsite position located in Brentwood, TN. The estimated salary range for this role is: $38k per year.

Responsibilities & Qualities:

• Identify concerns, ask appropriate questions, respond in a concise and courteous manner, and document all research findings thoroughly.
• Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary.
• Provide complete and accurate information using the department manual and training sessions as sources of information and recognize priority situations.
• Understand when and how to notify appropriate parties.
• Assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.
• Hours: Monday‑Friday 8am‑4:30pm CST.
• Minimum 1 year call‑center experience.
• Minimum high school diploma or GED.
• Previous insurance or financial services experience is a plus.
• Bi‑lingual (English/Spanish) is preferred.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail oriented.
• FLSA: This position is exempt (not eligible for overtime pay). No.

Benefits

• Day one health, dental, and vision insurance.
• 401(k) Plan with competitive employer match.
• Vacation, sick, holiday and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account & Health Savings Account.
• Professional development.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

Equal Opportunity Employer

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.