Insurance Front Desk Specialist

Bitner Henry Insurance Group; Hagerstown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Bitner Henry Insurance Group is seeking a dependable Front Desk Receptionist to greet clients and visitors, answer phones, and help with daily administrative tasks. The role emphasizes professionalism, discretion with confidential information, and strong organizational skills in a fast-paced insurance office.

The ideal candidate has a high school diploma, 0–3 years of relevant experience, and comfort using Microsoft Office and agency management systems such as Applied Epic.

Qualifications

• High school diploma or equivalent.
• 0–3 years of experience in a receptionist, front desk, customer service, or administrative role.
• Professional verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new software (e.g., agency management systems such as Applied Epic).
• Strong organizational skills and attention to detail.
• Ability to handle sensitive client information with discretion and confidentiality.
• Reliable attendance and punctuality.
• Prior experience in insurance, financial services, legal, or another professional services environment.
• Familiarity with multi-line phone systems.
• Exposure to document management or scanning workflows.

Responsibilities

• Greet clients and visitors professionally and warmly.
• Support day-to-day administrative tasks to keep the office organized.
• Answer phones, route inquiries, and manage messages.
• Maintain confidentiality and handle sensitive information with discretion.
• Assist producers, CSRs, and leadership with administrative duties as needed.

Skills

Customer service

Communication skills

Organization

Discretion with confidential data

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Applied Epic

Job description

Bitner Henry Insurance Group is seeking a dependable Front Desk Receptionist to greet clients and visitors, answer phones, and help with daily administrative tasks. The role emphasizes professionalism, discretion with confidential information, and strong organizational skills in a fast-paced insurance office.

The ideal candidate has a high school diploma, 0–3 years of relevant experience, and comfort using Microsoft Office and agency management systems such as Applied Epic.